How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Samsung refrigerator/freezer which we love but the

Resolved Question:

I have a Samsung refrigerator/freezer which we love but the bottom freezer has been slowly warming up. Thought it might be over loaded and blocking air flow but it's worse now after 3 weeks and running at 23 degrees.

I have "rebooted" the whole unit but it has only been 15 minutes and I'm not sure what to do if that doesn't work. I'm inclined to get a small chest freezer as a backup so I don't have to loose food in case of an outage. Either way, I'll have to get this figured out and the unit is only 3 years old. Not a high end unit, cost around $900.00 but it fit in the space we had open.
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
when did you (reboot this) and what did you do, ? do you see any frost on the back panel in the freezer? also look in these places for a model # XXXXX here are some tips to help with your model number:
  1. Don't enter a dash if it's not required.
  2. Don't enter any blank spaces.
  3. Be sure a zero is not the letter O.
  4. Be sure a lower case L is not a 1.
  5. Kenmore models always have a 3 digit prefix such as 110 or 665, then a period, then more numbers.
Next, look for an aluminum tag--or a silver or white adhesive label. The model number may be printed or stamped onto the tag and it may be written in two different type sizes or styles.

You might find the tag in one of these places:

All types

  • Inside the refrigerator or freezer, on the upper left or right side wall
  • Behind the lower crisper drawer
  • Behind the lower toe kick-plate
  • On the face frame of the refrigerator body,

 

let me know , thanks .Bryan

Customer: replied 4 years ago.
To reboot, I just unplugged the unit for 30 seconds and plugged it back in. A friend has a different Samsung refrigerator and he told me that his requires this now and then.

Model number is XXXXX - Samsung

No, I don't see any frost on the back panel.
Expert:  Bryan replied 4 years ago.
ok , is the unit working right now? staying at temp. whats the temp. now? this could take up to twenty four hours to stabilize,
Customer: replied 4 years ago.
It's operating but the tempurture say 23 degrees. This has been rising steadily over the last two weeks.
Customer: replied 4 years ago.
Sorry! I moved all the baskets out of the way and there is a lot of frost build up at the back of the freezer. Could that be the issue? If so, how would I go about cleaning it out properly?
Expert:  Bryan replied 4 years ago.
ok you have a defrost problem . you will need to remove the back panel and take a hair dryer and defrost it until all the frost is gone, then plug it back in put the back panel back on and let it run 24 hours, this will work until you can change this.
Item #
1515199
Price
$12.45
In Stock?
Yes
Qty
Add to Cart
Order now and choose FedEx 2Day or FedEx Overnight shipping and this item will ship today. Or it's FREE!
Back
Sensor temp-defrost
Part(NNN) NNN-NNNN width=
this refrigeator is made by maytag and these are a problem. its the defrost temp. sensor, you can oreder this @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-+RB215BSSB+-%3d%3di1515199&PartID=1515199 for under $13.00 this should do it. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.