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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
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Whirlpool side-by-side refrigerator icemaker not working

Customer Question

Whirlpool side-by-side refrigerator icemaker not working
Submitted: 7 years ago.
Category: Appliance
Expert:  Appliance Medic replied 7 years ago.
Hello what is the model number? Also there are fingers inside the ice maker that push the ice out what position are they in are they level with the horizon or??
Customer: replied 7 years ago.

Model # XXXXX

The "fingers" appear to be level

Expert:  Appliance Medic replied 7 years ago.
Ok great open the freezer door the light on the right how many times does it blink? Also there is a black tube that comes from the top can you squeeze it or is it solid?
Customer: replied 7 years ago.
The ice control light blinks 2 times....the black tube is able to be squeezed, not frozen
Expert:  Appliance Medic replied 7 years ago.
Ok great now if you press the flap in on the left how many times does the light blink?
Customer: replied 7 years ago.
still 2 times
Expert:  Appliance Medic replied 7 years ago.
Ok great so the emitter boards test good. You have a bad ice maker module very common issue on this unit the cam on the front of the timer breaks off and will not make contact and advance. Pull the ice maker out remove the flap on the front it pops off then one 1/4 under on the right side remove it and the plastic housing then the ice maker will slide out remove the white box on the front then you will see the cam 99% of the time it will either pull right off or be lying in the white box. take the model number to the local appliance parts house and order a ice maker module. If you want i can give you a part number?
Expert:  Appliance Medic replied 7 years ago.
I see this question is still open do you have any more questions?