How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience:  Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
Type Your Appliance Question Here...
Eric is online now
A new question is answered every 9 seconds

I just reinstalled my electric clothes dryer after a move and

Customer Question

I just reinstalled my electric clothes dryer after a move and in the new house it does not get very hot
Submitted: 4 years ago.
Category: Appliance
Expert:  Eric replied 4 years ago.
Hello athiker200! My name is XXXXX XXXXX i am happyto help you today!
Please give me the model number from the tag just behind the door. It will start with either a 110 or 417. Please enter it in the form xxx.xxxxxxx WITH the decimal, otherwise the security filters will consider it a phone number and block it. Thanks! Eric

Edited by Eric on 10/28/2009 at 3:06 PM EST
Customer: replied 4 years ago.
it's electric
the model # XXXXX XXXXX
Expert:  Eric replied 4 years ago.
Thanks! Sorry about asking if it was gas or electric, I just saw that you already indicated that in your first post and I tried to edit that part of the question out before you saw it! I guess I need more coffee and better glasses! Cool
Ok. First thing I would like you to do is remove the small panel in the rear of the dryer that covers the point where the power cord goes into the machine. There you will see the power terminal block that looks like this :
graphic


Please check that ALL connections there are tight with the the main power DISCONNECTED from the wall, then connect the cord to the wall and measure the voltage between both OUTSIDE terminals. Should be around 240VAC. Now, measure the power between one of the OUSIDE terminals to the CENTER terminal, then the OTHER ouside terminal to the CENTER terminal. On both of those pairs, you should read around 120VAC. This is important because your dryer CAN run with a problem here and COULD even produce SOME heat, or even NO heat but still run. If the dryer was working fine at the old place but now only produces SOME heat, if I understand your description of the symptoms, this is a VERY likely cause. Many times a lower than normal voltage or incorrect voltage at this point is caused by worn or failed breakers, so check you breakers carefully. They may not have tripped, but simply cant coduct correctly anymore. Flip the breaker HARD-OFF, then HARD-ON and see if that helps. Also a miswired outlet can cause it. Please check as described and let me know if this does not apply and we will check for other possibilities.
Thanks!
Eric
Customer: replied 4 years ago.
I am trying these things now, thanks
Expert:  Eric replied 4 years ago.
No problem
Customer: replied 4 years ago.
Here are my results.
All connections at the dryer are tight.
The voltage between the outside terminals (shaped like a | ) is 120.
I have 4 prongs on the male piece (dryer cord).
The voltage between the left outside and bottom center (shaped like an upside down L) is 120
The voltage between left outside and top center (shaped like a circle) is 240
The voltage between the right outside and bottom center is 0
The voltage between the right outside and top center is 120.

Here are the colors of the wires at the wall recepticle:
- red goes to top center
- white goes to right
- black goes to left
- copper goes to bottom center
Customer: replied 4 years ago.
Here are my results.
All connections at the dryer are tight.
The voltage between the outside terminals (shaped like a | ) is 120.
I have 4 prongs on the male piece (dryer cord).
The voltage between the left outside and bottom center (shaped like an upside down L) is 120
The voltage between left outside and top center (shaped like a circle) is 240
The voltage between the right outside and bottom center is 0
The voltage between the right outside and top center is 120.

Here are the colors of the wires at the wall recepticle:
- red goes to top center
- white goes to right
- black goes to left
- copper goes to bottom center

Expert:  Eric replied 4 years ago.
Thanks!
So it sounds like you have a 4 wire (newer style) setup. the only difference between that and the THREE wire setup is the addition of a TRUE isolated earth ground which allows true (safer) grounding of the circuit instead of grounding through the neutral.
Based on what you are telling me, your receptacle is miswired. This ASSUMES that the electrician who wired the receptacle followed code from the box. AT THE RECEPTACLE ON THE WALL, the WHITE wire should be a NEUTRAL and be on TOP ("L" shaped") The RED and BLACK should be on the OUTSIDe terminals, (should not matter which, both are 120VAC lines) the BARE or GREEN wire should be on the BOTTOM(earth ground).

On the DRYER terminal block(as I described in my first post) ,regarding the wires from the 4-wire power cord TO the terminal block, the red and black go on the OUTSIDE terminals, the WHITE goes in the center and the GREEEN gets connected to the GREEN grounding screw on the machine itself (in the picture, the green wire from the power cord is on the center terminal, which is INCORRECT for a 4-wire system. That picture was for identification of the terminal block only) . IF there is a bare copper strap going from the center (neutral ) terminal on the dryer to the chasis of the dryer, it MUST be removed for a 4-wire system.
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience: Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
Eric and 5 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
Thanks, XXXXX XXXXX the trick.
Expert:  Eric replied 4 years ago.
You are very welcome!
Thank YOU for using our service and have a great day!
Eric

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.