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Well I removed the top, as mentioned, sure enough, I gained access to the section where it was jammed, by unclasping the cover of the dispenser assembly I was able to see the problem, turns out the softener dispenser section of the assembly was broken in an upward manner, stopping me from pulling the tray out.
Also, sears parts direct does carry what I need and I can make the order online.
Thanks for all the help, I wish I would have removed the top before breaking the dispensing tray but it happens.