How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dave Your Own Question

Dave
Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 291
Experience:  34 years experience as a repair technician
20703114
Type Your Appliance Question Here...
Dave is online now
A new question is answered every 9 seconds

I work for whirlpool in Cleveland TN. I have a wide by side

Customer Question

I work for whirlpool in Cleveland TN. I have a wide by side fridge - water in door stopped working and now fridge portion is too cold - things are freezing in there. Any suggestions?
Submitted: 5 years ago.
Category: Appliance
Expert:  Dave replied 5 years ago.
Is the evap fan working? Your inlet damper may be frosted open.
Customer: replied 5 years ago.
I do hear a fan or motor running, but not sure the best way to tell if it's the evap fan.
Customer: replied 5 years ago.
I did take out the water filter and replace it with the plastic bypass valve - but still no water in the door.
Customer: replied 5 years ago.
Well - waited for a few minutes and now I get water in the door and in the ice trey. So, what do you think? Was the filter backed up? It was due to be replaced in November, but I wouldn't think it would stop up.

Do I still have to pay the 14$?
Expert:  Dave replied 5 years ago.
I think your water reservoir was frozen, or possibly the filter.That doesn't solve the freezing problem though. Check behind the crisper drawer, that is where the air return is, there should be a plastic flap that keeps the freezer air from going back into the fresh food section and freezing things in the drawers.
Customer: replied 5 years ago.

I think you are right about the reservoir. When we got up this morning, the water again didn't work, and the fridge temp was 10 degrees. We left the door open for a little while and then the water started working again. Asume something thawed. But a leak by the filter now appeared (upper right of fridge) - drops and also a pin hole one spraying. I removed the bypass, and then I had water everywhere. So I turned off the water. The place where the filter attaches is rather poorly engineered and I wonder if by removing the filter, I've got two problems now - something causing the freezing up and also a water leak at the filter.

You mentioned the plastic flap - did you want me just to check to see if it's there? I do see a area behind the drawers, but no plasic flap. Not anything we've removed in the last few days either.

Customer: replied 5 years ago.

How hard is it to get to that part? Do you access it from the fridge side? If I do get it out, is there a way to test if that is for sure the problem? Hate to spend 40$ on a part and just hope it was the problem.

Expert:  Dave replied 5 years ago.
You access it from the fridge side. If you remove the pieces in front of it, you can do a visual inspection to see if the small door is frosted open or out of place. If the door were left open, frost would accumulate around the opening.
Customer: replied 5 years ago.
Ok, so I removed the panel and saw the little door open. Not sure how it should move, but there was some ice built up. I got a hair dryer and heated up the area. I then turned off the fridge and the door closed. I turned it back on and it opened. I'm trying to leave it alone to see if it gets to temp if it will close again. Any other suggestions? I've appreciated your help.
Expert:  Dave replied 5 years ago.
It sounds like you have solved the problem.
Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 291
Experience: 34 years experience as a repair technician
Dave and 2 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thanks for your help.
Expert:  Dave replied 5 years ago.
Your Welcome.
Customer: replied 5 years ago.
When the water in the door wasn't working, I took off the water filter and put in the bypass plastic valve. In doing that, somehow I created a small leak by the water filter head. Now it leaks, small drips, if the water is on and either the filter or bypass is connected. So much so, that I cannot leave the water on. Any suggestions on addressing that leak, or do I need to replace the entire head?
Expert:  Dave replied 5 years ago.
Check for an out of place o-ring

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Dave
Dave
Appliance Technician
291 Satisfied Customers
34 years experience as a repair technician