How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience:  Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
10734586
Type Your Appliance Question Here...
Eric is online now
A new question is answered every 9 seconds

My LG Washer is not spinning all of the sudden.Every thig else

Customer Question

My LG Washer is not spinning all of the sudden.Every thig else is fine. Ny machine is only 3 years old HELP HELP
Submitted: 4 years ago.
Category: Appliance
Expert:  Eric replied 4 years ago.
HiCustomer My name is XXXXX XXXXX I am happy to help you today!
Are there any error codes shown in the display? Does the water drain out during what is SUPPOSED to be the spin cycle?
Thanks!
Eric
Customer: replied 4 years ago.
YES it drains I will go turn it on I cant remember what the code is Ill be back
Expert:  Eric replied 4 years ago.
ok
Customer: replied 4 years ago.
It says LE
Expert:  Eric replied 4 years ago.
ThanksCustomer
Ok. This is a VERY common problem with LGs and Samsungs and pretty much any machine with the new induction motor direct drive system. It indicates what the main controller believes is a "Locked Rotor" on the induction motor assembly. The part you need to replace is called a Hall effect sensor on the drive motor. Some people even call it the rotor position sensor but regardless, it is part # XXXXX for your machine and will cost $17.49 from Sears, may be cheaper from YOUR favorite local appliance part supplier using the same part number.It can ALSO be ordered directly from LG but believe me, they are slower than Sears and MAY charge more for the part than Sears does!
It is VERY easy to install by removing the rear cover of the washer, removing the motor's rotor assembly (k360 in diagram) , then the stator (k350) , then flipping that stator over and installing the part (k351) . VERY RARELY is it anything else causing this error, but sometimes an open coil on the stator or a failed control board can cause this, however once again, I must stress that this is EXTREMELY UNLIKELY. A new stator will cost you MUCH more and will have a new sensor, and therfore will fix the problem, but at nearly ten times the cost for the same problem. Please try the Hall effect sensor first and your problem WILL be solved. If it is not, we can explore other options. Please let me know if you need further information.
Thanks!
Eric
graphic
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience: Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
Eric and 6 other Appliance Specialists are ready to help you
Expert:  Eric replied 4 years ago.
HiCustomer Thanks alot for the feedback ! Its been my pleasure helping you today!
In answer to the question in your feedback, yes hubby can contact me through THIS dialog with any further questions regarding my answer and I will be more than happy to help! Have a great day!
Eric
Customer: replied 4 years ago.
WE will look into this later and get back to you to see if it is fixed Thanks so much for your Help. Eric
Expert:  Eric replied 4 years ago.
Your very welcome.
Customer: replied 4 years ago.
You sent us a image to fix this washer but it wont print when I in large it Help Please
Expert:  Eric replied 4 years ago.
Hi!
It is a very large image so if you hit the "view full image " link, you may have to use your browser window scroll bars to see it. i have enclosed another copy which I have scaled down a bit. . Let me know if that works better.
Thanks!
Eric
graphic
Customer: replied 4 years ago.
Thanks it is still to big to format on a page to take down to the Washer to fix it with out running up and down stairs to look what to do
Expert:  Eric replied 4 years ago.
Here is another scaled further. I test printed this one and it does fit on a standard 8.5 X11 page. if not, you will need to save the image to your computer and scale it with your software.

graphic
Customer: replied 4 years ago.
Thanks I got it to work
Expert:  Eric replied 4 years ago.
Ok

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions