How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience:  Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
Type Your Appliance Question Here...
Eric is online now
A new question is answered every 9 seconds

kenmore 110.23012102 top load washing machine has a low hum

Customer Question

kenmore 110.23012102 top load washing machine has a low hum during spin cycle. everything else works fine, just a low hum/whir sound during spin.
Submitted: 4 years ago.
Category: Appliance
Expert:  Eric replied 4 years ago.
Hello!
So along with this hum, will the machine ACTUALLY spin or does it just the hum and NO action, and does it do this regardless of the spin speed selected? One more question, does the hum stop after a few seconds to a few minutes, then start again on its own?
Thanks!
Eric
Customer: replied 4 years ago.
the machine still works. i am running a small load now, and just went to check, there is a low hum during agitation and a louder (but still relatively low) hum during spin. it goes through all steps of water fill, agitate, drain/spin repeat. the hum doesn't start/stop, it is just constant during agitate and spin. i have it on the normal speed now and have not tested a different speed, i didn't think of it. the next load is 3 pair of jeans, so i will test the heavy duty on that and see how it works.
Expert:  Eric replied 4 years ago.
Thanks!
It sounds like you are hearing the motor as it is running and if it has gotten louder during the period you have owned this washer, may indicate that your motor is beginning to wear. I would definitely check the motor coupler though to make sure that it is not wearing but usually it will not make a humming when its about to fail, rather a loud annoying grinding or chattering noise, then it will break causing failure of spin and agitate and maybe some new noise, but the motor continues to run and the machine will still pump (thats about ALL it will do!!) . Also, to further isolate the sound to the motor, you can temporarily unclip the pump from the motor and run the machine in SPIN mode WITHOUT the pump attached with NO CLOTHES or water in the tub because your pump is turning regardless of which direction the motor is turning and whether or not it is actually pumping water or not. SOmetimes something gets stuck in the pump and even though everything still works ok, the friction caused inside the pump can make a moan or hum sound. Since I can not hear the sound myself, these are the MOST LIKELY possibilities based on your description of the symptoms. Please let me know if you need more information!
Thanks!
Eric

Edited by Eric on 10/18/2009 at 8:26 PM EST
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience: Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
Eric and 7 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
Well, I thank you for your help. I am sorry that it took a little bit for me to get back to you, last sunday was too nice for me to do anything but finish up on the yard work and then I work nights, so today was the first day I was able to do anything. I got the case apart and down to the motor. I took the pump off and ran it in spin on normal and heavy duty and there was no noise. I flushed the pump out and tried to find anything lodged in it. With the pump back on the noise came back, after a little more running, the noise is still there, but quieter. It would appear since there is no noise with the pump attached that it would be the pump. I would think that I should still be able to use it given these conditions. Please advise if I am incorrect or missing anything.

Thanks again,

-adams
Expert:  Eric replied 4 years ago.
You are correct! It is fine to run this way AS LONG as there are no leaks and it is working ok, but whenever you get tired of the noise, stick another pump on and away you go! This is one of the MANY reasons why myself and MANY other technicians love these things! They are workhorses and easy (and cheap) to fix!
Thanks again for using our service and enjoy your weekend!
Eric

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions