How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a KUDC5, model # FJ2605558. I cannot get it to run.

Resolved Question:

I have a KUDC5, model # XXXXX I cannot get it to run. The following boxes are lit up: sani rinse, delay hours (on 4 hour setting) and cancel. The only way the unit starts at all is when I hit the cancel button, but it doesn't actually run the cycle. The soap container does not even open. I tried reg. tech support and they recommended I troubleshoot further via he net. They did tell me the unit was made in June, 1999. Resetting the breaker switch did not help. Help please?!
:-)
Lori
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
pleading with it wont help.LOL alright, this sounds like the control board is gone. the problem is this model # XXXXX come up, can you recheck it. ? thanks Bryan
Customer: replied 5 years ago.

Let's try model # XXXXX

 

I guess the first was just its nickname.

Expert:  Bryan replied 5 years ago.
much better, heres the board , Part 940021let me check your lights though before we go further, thanks Bryan
Expert:  Bryan replied 5 years ago.
how handy are you?
Customer: replied 5 years ago.

lol. I'm a week post-op, on narcotics for pain, but certainly willing to give it a try. On the bright side, I do have a fully equipped tool-box, most of the stuff which I have used.

 

Bring it on...

Expert:  Bryan replied 5 years ago.
love your attitude! aright we need to take the inner door panel off. you will need a phillips head screw driver I believe. shut the breaker off at the panel first. let me know when you have it off. thanks Bryan
Expert:  Bryan replied 5 years ago.
Lori, sorry to bother you but I need to shut down my computer for about an hour to install something, when you get the cover off on the top right corner you will see thye board I showed you , look for a ribbon that plugs in to it,it will be on the left side end of board. see if there are any bad spots on the ribbon like bends or cracks in it. and let me know , I'll be back as soon as I can, the guys here now, thanks Bryan
Customer: replied 5 years ago.

The Phillips screwdriver didn't fit; looked morel ike a mutli-pointed star shape, but even the electric screwdriver head didn't work. I think could be the angle I am trying to get at it. Guess it doesn't look good for me. Will see if I can figure out how to get the door out with another driver after a rest break.

Customer: replied 5 years ago.

You back?

 

:-)

 

Lori

Expert:  Bryan replied 5 years ago.
not ready yet, give me about 10 minutes, thanks Bryan
Expert:  Bryan replied 5 years ago.
ok I'm back, sorry , did you get the inner door off?
Customer: replied 5 years ago.

Alrighty, I finally got the from panel off. It took a T-15 scewdriver. Who knew?

 

Now what--if you are still available for help....

Expert:  Bryan replied 5 years ago.
sorry some do and some have phillips, ok the board is near the top under I believe a black plastic piece , this is what you need to change. thanks Bryan
Customer: replied 5 years ago.
Relist: Incomplete answer.
This appliance expert and I were mid-project when he had to leave and my issue was mid-way resolved. He recommended that I take off the interior door panel and we'd take it from there. My impression was that he was going to help me see if there was anything I could do on the control panel; he did not say it needed to be replaced. Great helper when we were in communication, 'though.
Expert:  Bryan replied 5 years ago.
I'm sorry I thought I said you need to replace this. there is really nothing you can do to the control board to fix this, it needs to be replaced, this will take care of your problem, thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances