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Bryan, Home Appliance Technician
Category: Appliance
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Experience:  15 yrs. experience as a certified appliance technician.
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The icemaker in my new Frig is not making any ice Have

Resolved Question:

The icemaker in my new Frig is not making any ice??? Have been in touch with Best Buy where I purchased in June 1, 2009 but no help there. Also the door on the freezer does not close securely. What can I do???

Doris Smith XXX@XXXXXX.XXX
XXX-XXX-XXXX

Also e-mailed Frig last weekk but no reply from them either>>>>
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
can you check the model # XXXXX on the inside wall and see if you can check this, thanks Bryan
Customer: replied 5 years ago.
Model # XXXXX
Expert:  Bryan replied 5 years ago.
well for one thing we need to find out whats wrong with the door, if its not shutting it may not be getting down cold enough for the ice maker to cycle it needs to be between 0-8 degrees, if the freezer door isnt shutting tight this may be the cause.
Customer: replied 5 years ago.
I think I left 1# XXXXX of Model # XXXXX FRT188B5LM3 - I have the temp turned very low in the frig.
Expert:  Bryan replied 5 years ago.
this is the closest model i can find FRT18B5JM3 do you think maybe thats it?
Customer: replied 5 years ago.
Yes. Also, my husband tells me the ice is not dropping after it is made but staying the icemaker. I guess not falling into the holder??
Expert:  Bryan replied 5 years ago.
ok has it ever made ice and droped it into the bin since you got this?
Customer: replied 5 years ago.
Today it has made about 12 cubes. It has made about 1/4 holder full maybe 4-5 times since June 4 when it was delivered.
Expert:  Bryan replied 5 years ago.
are the cubes full size or are they small?
Customer: replied 5 years ago.
They are not all full size. Some are and others are smaller.
Expert:  Bryan replied 5 years ago.
it sounds like your not getting enough water to the ice maker, who hook this up? was it Best Buy people?
Customer: replied 5 years ago.
Yes.
Expert:  Bryan replied 5 years ago.
ok did they turn the water on all the way? there should be a valve behind the refrigerator, see if its open fully,
Customer: replied 5 years ago.
My husband has checked all the water line and the water valves.
Expert:  Bryan replied 5 years ago.
ok then you probaly have a partaily frozen water line going into the back of the ice maker inside the freezer, take a hair dryer and defrost it, then let it run and see if it works, if not you probably need either a valve(electronic) or your ice maker is bad. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12058
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 8 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
I THINK I HAVE A LEMON! HOWEVER, I HAVE UNABLE TO CONTACT ANYONE AT FRIGIDAIRE. I THINK THEY MUST HAVE SILENT NUMBERS OR LOTS OF LEMONS! THANKS FOR YOUR HELP ANYWAY.

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