How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Your Own Question

Eric
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience:  Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
Type Your Appliance Question Here...
Eric is online now
A new question is answered every 9 seconds

the water does not shut off and runs over

Resolved Question:

the water does not shut off and runs over
Submitted: 4 years ago.
Category: Appliance
Expert:  Eric replied 4 years ago.
Hello anrefr! My name is XXXXX XXXXX I am happy to help you today!
None of the information about the appliance in question has come through, so please give me the make and model of the appliance and we can get started!
Thanks
Eric
Customer: replied 4 years ago.

hi eric we are checking

if i put the thing on x small water level it just keeps on fillin up amd runs over.t

 

crosley heavy duty giant capacity plus quite series 3 speed combo 10 cycles

Expert:  Eric replied 4 years ago.
Thanks alot! Im sorry, but i have to assume we are talking about a washing machine, correct? The model number will be on a tag just under the lid on the top frame , near the rear of the opening for the lid.
Thanks!
Eric
Customer: replied 4 years ago.

hi

crosley washer i hope this helps eev99413

Expert:  Eric replied 4 years ago.
I'm afraid that is not the model number as the Crosley model line SHOULD start with "CW" but thats ok, we are close enough. If this happens ONLY when there is actually power to the machine, BUT the water STOPS filling when you turn it off or remove the plug, then we have a problem with either the pressure switch or the pressure switch hose. The pressure switch hose has probably fallen off the switch under the console or developed a pinhole. It connects to the bottom/side of the tub, and you can see it by removing the front panel. With a putty knife, push in on the spring clips located about 4-6 inches from each side of the gap between the TOP and FRONT panels, then rotate the front panel out from the top and off the bottom clips. Get a light and check the plastic tub bottom area for a cup shaped protrusion with a hose coming out of it. This is the pressure switch hose. You MAY not be able to see it CLEARLY from the front, so removing the two screws that hold the TOP panel down to the cabinet in the FRONT will allow you to rotate the top panel out of your way for better access. you will need to trace the pressure switch hose from the tub all the way to the pressure switch which is located under the console and looks like this :
graphic

If the hose is ok and connected, it is the pressure switch itself causing the problem.

Now, if the machine fills with water EVEN when the power is OFF and / or unplugged, THIS device IS the problem :
graphic

This is located where your hoses connect to the machine. If the washer fills with power off, it can ONLY be this device. Its called a water fill valve and is part #21001932 which runs about 30 dollars at Sears. Please let me know if you need ANY further information about this. This assumes a washer model number of "CW6500W" and if you find you model number and detect the problem, I will be happy to verify that part number or any other part number for you.
Thanks!
Eric

Edited by Eric on 10/5/2009 at 7:52 PM EST
Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience: Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
Eric and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.