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built1950
built1950, Handyman
Category: Appliance
Satisfied Customers: 210
Experience:  Appliance Installer
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I have a Kenmore front loading washer and dryer. 11/2 years

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I have a Kenmore front loading washer and dryer. 11/2 years old. the door to the washer is locked and won't open. The model and serial on the dryer is M970C81032-20.ser.# XXXXX I can't get the numbers on the dryer as they are inside! Any tips on how to get the door open? thanks.
Submitted: 7 years ago.
Category: Appliance
Expert:  built1950 replied 7 years ago.
Thank you for asking your question on JustAnswer.
Did you try UNpluging for 10 minutes to reset?
Customer: replied 7 years ago.
yes I have already tried uplugging and replugging. I did this first.
Expert:  built1950 replied 7 years ago.
And you have tested the outlet to confirm no interuption of power?
Customer: replied 7 years ago.
yes we have also done this. the power is not the issue!When you turn the dial to the cycle and pull the knob it buzz's and the door lock light comes on!
Expert:  built1950 replied 7 years ago.
Thank you. You most likely have a fault in the door lock circuit. In many cases the "wax motor" has failed but I would check the entire circuit to make sure. This is not a repair I'd recommend to the average homeowner. Give this info to a few appliance service techs by phone and get your best price before agreeing to service.
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