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Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My Neptune TL is showing an error code Od and will not work.

Customer Question

My Neptune TL is showing an error code Od and will not work. Help!
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.
let me check that for you, I'll be right back ,thanks Bryan
Expert:  Bryan replied 7 years ago.
can you send me the full model and serial #? you can look at the tag when you open the door. thanks Bryan
Customer: replied 7 years ago.
Model # XXXXX XXXXX Serial 11020655EP. It is a washer and the numbers were on the top on the back. Just for clarification. Thanks
Expert:  Bryan replied 7 years ago.
ok the code od means, od
Open the Lid: The lid has not been
opened for the last three completed
cycles this can happen when you try different things while this is in a wash cycle, these machines are very complicated and it would take me two weeks to type in all the procedures for testing this so i will do the next best thing, I'm going to give you the entire technicians repair and trouble shooting guide though this is suppose to be for techs only, if you cant get it going with this you need to call for service, just copy and paste this to your url barr and it will take you right to your machine, thanks Bryan ,
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
We need information that assists us in fixing the problem from home. We do open the lid with every cycle.
Customer: replied 7 years ago.
I looked through what you gave us and it says we need to do a Lid Lock test but does not tell us how to do that. How do you do a Lid Lock test.
Expert:  Bryan replied 7 years ago.
you need to do this in the service mode. heres how to put this in service mode. Enter / Exit Service Mode
To enter Service Mode press the Enviro Plus and Spin
Only keys for three seconds or until the control beeps.
The motor speed will be displayed when started (motor
not running display will be 00). The present state of the
machine will not be changed. (i.e., the current cycle in
progress will not be interrupted and only the display will
after its in service mode check the p[ages i sent you and find the door lock switch test and follow the instuctions. if you cant get this to work you may need to call for service, as I said before these are complicated machines and theres only so much i can do from here . thanks Bryan

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