How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9399
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
16832328
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

after using the self cleaning part of the oven----model#GBS307PRS00

Customer Question

after using the self cleaning part of the oven----model#GBS307PRS00 serial #XS4904268 I am unable to pre heat the oven. I have tried turning off the breaker for 5 minutes and restarting--but didn't work can you advise
Submitted: 7 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 7 years ago.
<p>maryilyn506</p><p>When you say unable to pre heat do you mean it will not heat at all by chance?</p>
Customer: replied 7 years ago.
yes that's exactly what I mean--will not heat up
Expert:  Whrlp Master Tech replied 7 years ago.
ok this style oven has an issue with a thermal cut off in the rear ,it opens up during a self clean cycle.
This turns part of the power off to the elements ,thus no heat.
To replace this the oven has to be pulled out of the oven .
If you would like I can give you the part number and can show you where it is located in the rear of the oven
Customer: replied 7 years ago.
please the part number & show me where it is located also where is the green accept button on the screen?
Expert:  Whrlp Master Tech replied 7 years ago.
<p>location of oven .</p><p><img src="http://ww2.justanswer.com/uploads/woody463/2009-09-01_025518_built_in_oven1.jpg" alt="graphic" width="1280" height="800" /></p>
Customer: replied 7 years ago.
I need a response for a tech. to come to my house & set someting up before pressing the accept button
Expert:  Whrlp Master Tech replied 7 years ago.

not sure about last question, I have no way of setting up a service call for you!!!

Expert:  Whrlp Master Tech replied 7 years ago.
Are you still there??