How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12076
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I HAVE A SAMSUNG REFRIGERATOR -- MODEL NUMBER RS2578BB. THIS

Resolved Question:

I HAVE A SAMSUNG REFRIGERATOR -- MODEL NUMBER RS2578BB. THIS IS THE REFRIGERATOR FROM "HELL"----I CANNOT KEEP IT RUNNING FOR MORE THAN A FEW DAYS. THE MAIN COMPUTER BOARD HAS BEEN REPLACED, THE SENSOR TO THE RIGHT OF THE COILS HAS BEEN REPLACED, AND THE DRAIN HEATER UNDERNEATH THE COILS ON THE FREEZER SIDE HAVE BEEN REPLACED (THIS DID ELIMINATE FROST AND ICE BUILDUP ON THE BOTTOM OF THE COILS). THE UNIT WILL WORK FINE FOR 6-7 DAYS, THEN THE REFRIGERATOR SIDE TEMP WILL START BLINKING AND IT EVENTUALLY SHUTS DOWN. THE REFRIGERTOR SIDE NEVER SEEMS TO GET BELOW 40 EVEN THOUGH IT IS SHOWING 34. AFTER A FEW MORE DAYS, THE FREEZER SIDE SHUTS DOWN, AND I LET IT SET FOR A COUPLE OF DAYS, AND WE START THE CYCLE OVER AGAIN. THERE DOES NOT SEEM TO BE A LOT OF COLD AIR COMING TO THE REFRIGERATOR SIDE ALTHOUGHT THE FAN SEEMS TO BE WORKING FINE.

I HAVE HAD 3 DIFFERENT GUYS COME LOOK AT THIS PIECE OF JUNK, AND I AM GOING TO TRY TO FIX IT "ONE MORE TIME" BEFORE I TAKE THIS "THING" TO THE CURB.
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
has anyone looked at this? Part(NNN) NNN-NNNN width=this is the pba panel and this also controls the refrigerator asside from the main control board, you most likely have a problem with this. this runs $51.05 @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-RS2578BB-%3d%3dei1075692&PartID=1075692 you could try replacing this and see if it takes care of the problem, besides it being a compressor or compressor relay problem there isnt much else, hope this helps, thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12076
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 11 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.

not sure if you got my return question---let me try again-------my PBA looks slightly different than the one you sent me---mine says "COOL SELECT ZONE" across the top instead of "TWIN COOLING"---and there are some different icons between the two Temps shown for each side----could this be an updated panel-??-----it looks as though you put in the correct Refrigerator number----

 

How do I get to this part to replace it-----

 

If i wanted to replace the compressor relay---where is it---could you please send me a link for it as well------

 

I noticed today that the refrigerator side temp is showing 70 degrees down to 40 degrees with no change in actual temp in the refrig side---the freezer side remains okay as best I can tell (the drain heater replacement seems to have fixed that)

thx

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11908 Satisfied Customers
15 yrs. experience as a certified appliance technician.