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magic chef ctn1911gew stopped cooling, both freezer and frig.

 
 
 

Customer Question

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magic chef ctn1911gew stopped cooling, both freezer and frig. It gets a little cold, but not enough. The compressor and fan are working. I defrosted it over night. This did NOT help.

Submitted: 1010 days and 22 hours ago.
Category: Appliance
Status: CLOSED
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Posted by Appliance Tech Larry 1010 days and 21 hours ago.

Response From Expert

open the freezer and tell me if there is frost on the inside back wall and if the fan inside is blowing please

 
 
 
 
 
 
1010 days and 21 hours ago.

Customer Reply

Yes, there is frost on the back wall of the freezer, no. the fan is not turning.

 
 
 
 
 
 
1010 days and 21 hours ago.

Customer Reply

x

 
 
 
 
 
 
Posted by Appliance Tech Larry 1010 days and 21 hours ago.

Response From Expert

open the door and hold in on the light switch and tell me if the fan blows then

 
 
 
 
 
 
1010 days and 21 hours ago.

Customer Reply

There is no light in the freezer. I opened both doors and held the frig light switch. The fan does NOT turn.

 
 
 
 
 
 

Accepted Answer

thats why its not cooling .. the fan has gone out and cause a frost build up ,,, remove the back panel in the freezer and replace the fan motor ,,, part number is XXXXX and it cost $72.12 and you can get it at a local appliance parts dealer or online at www3.sears.com ,, this will fix the problem / thanks Larry
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Expert: Appliance Tech Larry
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Answered: 8/16/2009

Home Appliance tech

Over 35 years of in home appliance repair and service

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1010 days and 21 hours ago.

Customer Reply

I disconnected the fan. I checked for power and the connection with a circuit tester. There was good power at the connection. Its got to be the fan. Thanks.

 
 
 
 
 
 
Posted by Appliance Tech Larry 1010 days and 21 hours ago.

Expert's Answer

thank you and have a good day

 
 
 

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