Thousands of verified Experts are ready to answer your specific questions 24/7.
Satisfaction is guaranteed and you pay your Expert only if you are satisfied.
Just type your detailed question and click "Get an Answer."
In minutes you'll get a response from an Expert. You can always ask follow-up questions.
Happy with your answer? Just click "Accept" to pay your Expert.
I have a GE PRofile side by side fridge, within the past 2 weeks the freezer has just stopped working. Water is dripping out of the icemaker and within a hour or 2 the fridge part stops too. we have cleaned everything out and unpluged and restatred. last time it did this it took 24 hrs until till i could use our appliance. It is only 3 years old. Any ideas Elizabeth
is the fan in the freezer blowing and does the control operate ok
I do not hear a fan running and the control panel ois digital an the fridg side it shows temp going up for freezer side
pull the fridge out from the wall and remove the lower cover and feel the compressor (large back dome) and tell me if it feels cool, warm or hot and also if the fan back there is blowing too
I am going to wait for husband to get home. I have pulled it out from wall and something is running and it all feels cold well not cold but room temp. thanks for trying to help.
when will he be home ,,, once i know what i asked i will be able to tell you whats going on with the fridge
He should be home in about 10 min. Its just getting warmer. I will keep this up until he comes in. can you reply just so he can read your replys to me so he knows what to look for. Thank you
sure no problem and you can reply back to me whan her gets home ,,, it will be quick after i find out the answers to my questions
I forgot to tell you ther is water drippng from the icemaker inside freezer Tom is looking right now
it will drip as the freezer warms up ,,, let me know what he finds and tell him thanks for helping out / larry
black dome is hot black coil thing is running
the fan behind the fridge is blowing?
yes bottom left side
need you to do one more thing ,,, remove the inside back panel in the freezer and tell me how much if any frost is on the coil behind the panel ,,,, oh yeah ,, how old is this fridge?
hey, it's Tom. I removed the four screws from the approx 2 ft high panel (it has the cut in vents towards the bottom) and the panel will not come off. The outside of that panel does have frost on it. Also when I puch in on the panel I can hear the crunching of frost that appears to be behind the panel. Fridge is approx 3/4 yrs old.
tom that helps alot ,, the panel will come off ,, its stuck with the frost ,, send me the model number from the fridge ,, should be on the inside upper right hand wall of the fridge on a sticker and again thanks tom
I got the cover off, and yes the coils are loaded up with frost. The model # XXXXX XXXXX WW.
i just need to ask one more thing ,,, with the freezer door open and the light switch pushed it does the fan in the freezer blow
yes it does.
with the cover off use a hair dryer and defrost it completely and replace the defrost heater and defrost themostat ,, here is the part numbersheater ,, pt# XXXXX ,, cost $37.49themo ,, pt# XXXXX ,, cost $12.49you can get it at a local appliance parts dealer or online at www3.sears.comthey are #230 and #240 in this picture ,,, after you defrost the freezer it will get cold and hold temp for a week to ten days before it goes out again so this will give you time to pick up the parts ,,,,, glad i could help and have a good evening / Larry
Home Appliance tech
Over 35 years of in home appliance repair and service