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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
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MY Neptune MAH5500BWW door latch will not lock. I investigated

Resolved Question:

MY Neptune MAH5500BWW door latch will not lock. I investigated opening the top to see the difficulty in replacing it but have not succeed in being able to open it. Please advise.
Also after going on line I see many complaints on this machine - class action lawsuits. What gives on this?
Submitted: 7 years ago.
Category: Appliance
Expert:  Appliance Medic replied 7 years ago.
Hello you have a bad lock assembly this is a pretty common issue there is no suit though.You have to remove the two screws out of the door hinge and the screws that are directly opposite then the front will pull off then you will see the two 5/16 screws that hold the top down.
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