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william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3034
Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
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Our washer started a 40 minute cycle and 26 minutes into it

Resolved Question:

Our washer started a 40 minute cycle and 26 minutes into it started to make a clicking sound towards the bottom of the drum perhaps. No error light.

Door locked and door locked light on.   All cycle lights and controls will scroll throught but are non responsive. Cancel, start are nonresponsive.

Drum appears drained. Waters on and drain hose seem to be clear.

Any suggestions?
Submitted: 7 years ago.
Category: Appliance
Expert:  william replied 7 years ago.
make and model number please? thanks
Customer: replied 7 years ago.

Sorry I did not put the information on the original email. The washer is a whirlpool DUET GHW9150PW.



Expert:  william replied 7 years ago.
is the control lock light on? thats ok i get that all the time
Customer: replied 7 years ago.
Yes it is on.
Expert:  william replied 7 years ago.
i want to make sure that its the control lock light? not the door lock light? is this correct?
Customer: replied 7 years ago.
No. The Door lock light is on. The Control light is not on. It will come on and off as you activate it.
Expert:  william replied 7 years ago.
ok so your door does not open right?
Expert:  william replied 7 years ago.

take the lower front access panel off and unscrew the drain cap on the drain pump get some towels ready there might be water left in there there will be a wire up in there you will need to pull on the wire to open the door




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