How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dave Your Own Question
Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 297
Experience:  34 years experience as a repair technician
Type Your Appliance Question Here...
Dave is online now
A new question is answered every 9 seconds

I have a kenmore water softener. It is not shutting off the

Customer Question

I have a kenmore water softener. It is not shutting off the water has been running for a few hours. What do I neeed to do to stop it?
Submitted: 7 years ago.
Category: Appliance
Expert:  Dave replied 7 years ago.
It should have a bypass valve, it may be stuck in backflush mode. What is the model number.
Customer: replied 7 years ago.
Intellisoft420 seriesNNN-NN-NNNN
Expert:  Dave replied 7 years ago.
If you take off the top cover there is a timer motor for the backflush cycle, it may be stuck. The bypass valve is in the top back. If you pull it to the left you will bypass the softener until you can solve the problem. You can advance the motor by hand by turning the white part of the motor. If you go to BODY & COVER/MOTOR&documentId=P0606056&backToLink=Return to Sub Components list you can see the parts diagram.
Customer: replied 7 years ago.
It is 10Pm here and I will have to wait until tomorrow to attempt the fix. I will keep this page open so I can respond tomorrow.
Expert:  Dave replied 7 years ago.
Customer: replied 7 years ago.
Answers were not helpful. I finally had to call the warranty service. Thanks but it did not help.
Expert:  Dave replied 7 years ago.
It only helps if you follow the advice.

Related Appliance Questions