How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

GE Model # XXXXX CC Side by Side Our refrigerator is

Customer Question

GE Model # XXXXX CC Side by Side

Our refrigerator is 7 years old. The freezer works fine except for every month or two it warms up enough until everything inside is melted and then it restarts. The whole process could be measured in hours not days. The door seals are fine and appear not to be the problem. I'm hearing it could be the defrost element, timer or thermostat. If so how would I determine which one it is? Is this a common problem with this model and can it be easily diagnosed and repaired since it's intermittent?

I'm not sure if this is related or not to the freezer problem but sometimes we find frozen food in the back of the fresh food side of the refrigerator
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
I believe you need to replace the main control board in this from the symtoms your telling me, I'll get that info to you shortly, thanks Bryan
Expert:  Bryan replied 5 years ago.
this is your control board, Main Control Board part# XXXXX $ 113.12 - Click Image to Close you can get this @ http://midwayparts.net/midwayparts/zen-cart-v1.3.8a-full-fileset-12112007/index.php?main_page=product_info&cPath=2&products_id=8 its located in the back of the refrigerator behind a panel on the right side looking from the back, change this and you should be all set, thanks Bryan
Customer: replied 5 years ago.

Hi Bryan,

Sorry I'm a little late getting back to you. I put the question in last night and went to bed not expecting an answer as quickly as you gave it. Thank you. XXXXX accept your answer and purchase the part could you please give me a little more info on why you feel this part is the problem? For other online posts I've seen that have described the same type of problem the solutions always seemed to be the defrost heater, timer, or thermostat, granted, the other posts are not the same manufacturer or model as mine. I would just like to understand why it's the control board and not one of these other parts.

Thanks again,

Ralph

 

Expert:  Bryan replied 5 years ago.
sorry Ralph I had to work, ok we havnt really gone into it yet so lets go over a few things, 1 is there any frost on the back panel inside the freezer? if not its not going to be a defrost heater. 2 you said this sometimes freezes things in the refrigerator section , a bad defrost heater wouldnt cause this. 3 we do allot of these and we never need to replace the thermostat if anything you may have bad temp. sensors in this but usually these being bad will cuase the freezer to freeze up and not defrost correctly. these are the sensors, Part 9140933 233 on this diagram, there is also one in the fresh food section that may be bad. its behind this cover in the refrigerator. you may want to try changing all the sensors in this first since its the cheaper out of the two. about $13.00 each, but if that dosent work you will need a board. hope this helps, thanks Bryan
Customer: replied 5 years ago.

Bryan,

There is no frost anywhere inside the freezer so I assume the defrost heater is working. Can I assume the temperature sensor in the freezer is ok and the one in the fresh food section may be bad and the cause of the food freezing in that section, which is unrelated to the freezer problem? Last question, if the heater is working and a bad sensor in the freezer would cause an opposite problem of what I have are you figuring the control board has some type of intermittent problem and have you seen this scenario before? I'm leaning towards changing the board and the sensor in the fresh food section. I have to run out to do an errand and will reply when I get back.

Thanks for your patience,

Ralph

Expert:  Bryan replied 5 years ago.
yes the control board may be an intermitin problem and i have seen this before,G.E has re disigned this board 5 times since they made this. If you could try the sensor first and if it happens again then change the board.its one or the other because its freezing in the fresh food section so that tells me the damper is opening up and letting more cold air in because its sensing that its not cold enough in the fresh food section. the only thing that controls the damper (vent) is the sensor and the board. let me know thanks,Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 7 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.

Bryan,

Thanks for the help. I'll take your advice and change the fresh food sensor or maybe even both and will probably change the board also since as you stated earlier my freezer intermittently going warm and the food occasionally freezing in the fresh food section are probably unrelated. To me its worth it to avoid the freezer dance we have to do everytime the freezer decides to take a break and my wife asking me "so when are you going to fix this"!!

I will send the "Accept" right after I send this Reply.

 

Again thanks for your help and patience.

Ralph

 

 

Customer: replied 5 years ago.

Bryan,

I'm not sure if I have to pay again or not but if not where would I find the insructions to change the temperature sensors in my refrigerator?

 

Thanks,

Ralph

Expert:  Bryan replied 5 years ago.
no you dont have to pay me again, here are some diagrams, click here, http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5100713 usually the sensor in the fresh food section is behind the little vent cover pictured above, and this is usually on the left side inside the fresh food section. hope this helps, thanks Bryan
Customer: replied 5 years ago.
Ok thanks again.
Expert:  Bryan replied 5 years ago.
your welcome, good luck , I hope thats all it is, thanks Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions