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when you feel that the panel between the door is very hot then most likely the coils in the rear of the unit is very dirty or the fan motor in the rear of the unit is not spinning properly, remove the back of the unit by pulling the unit out from the wall and remove the cover on the back and look at this coil, item 730 is the coils that I always find dirty.
The motor doesn't turn. I checked the wirinmg harness frm the refrigerator with a voltage meter and the motor IS getting about 12V. This suggests the motor went out, right?
This is the problem then,,, it is part number WR60X10209, You can order this part at the following locations online... http://www.apwagner.com/, or http://www.repairclinic.com/, or http://www.partstore.com/. All 3 of these places are a good place to order your parts because of thier liberal return policy....