How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Johnston Your Own Question

Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

no water no ice, double door Kenmore

Customer Question

no water no ice, double door Kenmore
Submitted: 5 years ago.
Category: Appliance
Expert:  Tom Johnston replied 5 years ago.
-Could you explain your situation a little more?
Customer: replied 5 years ago.
Since about three weeks I am not getting water and it does not make ice. After I disconnect water line in the back it works sometime and stops.
Expert:  Tom Johnston replied 5 years ago.
Replace the water inlet valve that will fix it.
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience: 20 years experience
Tom Johnston and 4 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Where is it located? Brand is Kenmore and Where do I get that? Refrigerator make trrrrrrrrr sound for few seconds. It happens peridically
Expert:  Tom Johnston replied 5 years ago.
It is located at the back in the lower corner.You can order it from sears.
Customer: replied 5 years ago.
Thanks
Expert:  Tom Johnston replied 5 years ago.
You are welcome.
Customer: replied 5 years ago.
Tom,
As you recommended, I replaced the water inlet valve p/n 46253218832401 and that did not fix the probelm.
Expert:  Tom Johnston replied 5 years ago.
Well thats strange do you have a voltage tester?
Customer: replied 5 years ago.
yes, I hear click and feel vibration after I installed when attempted to get water
Expert:  Tom Johnston replied 5 years ago.
So the valve is getting power?
Customer: replied 5 years ago.
yes. Is this module with one threded connection and two tube press in connections
Expert:  Tom Johnston replied 5 years ago.
If it is new and getting power there is something wrong with the water supply.
Customer: replied 5 years ago.
Can you describe if I replaced wright part. "Is this module with one threded connection and two tube press in connections: has two plugs with two contacts on each plug?
Please verify p/n 46253218832401 is correct part
Expert:  Tom Johnston replied 5 years ago.
Where did you get the part from?
Customer: replied 5 years ago.
sears
Expert:  Tom Johnston replied 5 years ago.
Sears does not reconize that part #.
Customer: replied 5 years ago.
i gave refrigerator model number and asked for inlet water and this is what they sent and looks and fits perfect as old one. This is not the valve that connects with main inlet hose that come from wall outlet. Replaced water valve is on left side of refrigerator looking from back
Expert:  Tom Johnston replied 5 years ago.
Can i have the model#?
Customer: replied 5 years ago.
kenmore model 25358682894. Side by side two door
Expert:  Tom Johnston replied 5 years ago.
The part # XXXXX your water valve isNNN-NN-NNNN
Customer: replied 5 years ago.
Thnaks I will order and if it works I will post unother payment
Expert:  Tom Johnston replied 5 years ago.
Ok let me know.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances