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Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
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no water no ice, double door Kenmore

Customer Question

no water no ice, double door Kenmore
Submitted: 7 years ago.
Category: Appliance
Expert:  Tom Johnston replied 7 years ago.
-Could you explain your situation a little more?
Customer: replied 7 years ago.
Since about three weeks I am not getting water and it does not make ice. After I disconnect water line in the back it works sometime and stops.
Expert:  Tom Johnston replied 7 years ago.
Replace the water inlet valve that will fix it.
Tom Johnston and 2 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
Where is it located? Brand is Kenmore and Where do I get that? Refrigerator make trrrrrrrrr sound for few seconds. It happens peridically
Expert:  Tom Johnston replied 7 years ago.
It is located at the back in the lower corner.You can order it from sears.
Customer: replied 7 years ago.
Thanks
Expert:  Tom Johnston replied 7 years ago.
You are welcome.
Customer: replied 7 years ago.
Tom,
As you recommended, I replaced the water inlet valve p/n 46253218832401 and that did not fix the probelm.
Expert:  Tom Johnston replied 7 years ago.
Well thats strange do you have a voltage tester?
Customer: replied 7 years ago.
yes, I hear click and feel vibration after I installed when attempted to get water
Expert:  Tom Johnston replied 7 years ago.
So the valve is getting power?
Customer: replied 7 years ago.
yes. Is this module with one threded connection and two tube press in connections
Expert:  Tom Johnston replied 7 years ago.
If it is new and getting power there is something wrong with the water supply.
Customer: replied 7 years ago.
Can you describe if I replaced wright part. "Is this module with one threded connection and two tube press in connections: has two plugs with two contacts on each plug?
Please verify p/n 46253218832401 is correct part
Expert:  Tom Johnston replied 7 years ago.
Where did you get the part from?
Customer: replied 7 years ago.
sears
Expert:  Tom Johnston replied 7 years ago.
Sears does not reconize that part #.
Customer: replied 7 years ago.
i gave refrigerator model number and asked for inlet water and this is what they sent and looks and fits perfect as old one. This is not the valve that connects with main inlet hose that come from wall outlet. Replaced water valve is on left side of refrigerator looking from back
Expert:  Tom Johnston replied 7 years ago.
Can i have the model#?
Customer: replied 7 years ago.
kenmore model 25358682894. Side by side two door
Expert:  Tom Johnston replied 7 years ago.
The part # XXXXX your water valve isNNN-NN-NNNN
Customer: replied 7 years ago.
Thnaks I will order and if it works I will post unother payment
Expert:  Tom Johnston replied 7 years ago.
Ok let me know.

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