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Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
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Refrigerator is ca 12 years old Kenmore. There is a tubular

Customer Question

Refrigerator is ca 12 years old Kenmore. There is a tubular structure in the back of the Freezer unit which seems to have a fan and connects with the Refrigerator area below. Recently a considerable of water has come through this connector and collects on the top shelf of the refrigerator segment and then ices up. any suggestions. Thanks
Submitted: 7 years ago.
Category: Appliance
Expert:  Tom Johnston replied 7 years ago.
Sounds like the defrost drain tube is blocked.It is below the evap coils in the freezer.
Customer: replied 7 years ago.
Can I fix it myself? If so how?
Expert:  Tom Johnston replied 7 years ago.
Its probably blocked with ice use a hair dryer to thaw it and some hot water to pour down the hole.Just remove the back inside wall of the freezer it is below the coils.It should be pretty much in the centre below the coils.
Customer: replied 7 years ago.
Remove the back inside wall? How is that done?
Expert:  Tom Johnston replied 7 years ago.
Remove the screws that hold it on.
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Customer: replied 7 years ago.
The back inside wall is part of side walls as well and it looks as if the ice maker would have to be taken out as well. It doesn't look doable. any other suggestions?
Expert:  Tom Johnston replied 7 years ago.

You could try unplugging it for 24 hours with the freezer door open.

Customer: replied 7 years ago.
Thanks
Expert:  Tom Johnston replied 7 years ago.
You are welcome.