How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Whrlp Master Tech Your Own Question

Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6757
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

I have a 3 yr. Old Kenmore Elite SXS Refergerator, As of today

Customer Question

I have a 3 yr. Old Kenmore Elite SXS Refergerator, As of today Freezer works and cools fine Refergerator However is not Cooling ?
Submitted: 5 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 5 years ago.
Customer/p>

let see what we can find out.

First with freezer door closed ,open fresh food door and feel the air flow in upper rear left corner at Damper(where the air comes in ) while still feeling the air flow open freezer door to see if air flow gets more air out of damper when freezer door is open ,

Customer: replied 5 years ago.
There is no Air Flowing into the Referferator comopartment at all
Expert:  Whrlp Master Tech replied 5 years ago.

look in the freezer section to see if you see any ice build up.

and in the freezer can you hear the freezer fan running

Customer: replied 5 years ago.
No Ice Build up, freezer fan is working fine, However seems like it is running alot more than usual.
Expert:  Whrlp Master Tech replied 5 years ago.
Customer/p>

let me have your model number so that I may look at your particular refrigerators air flow

Customer: replied 5 years ago.
106.56682501
Expert:  Whrlp Master Tech replied 5 years ago.
Customer/p>

on the left rear corner in freshfood section is the damper lets take the plastic cover off that should be held in place with one or two screws.

If you can

Customer: replied 5 years ago.
Got It
Expert:  Whrlp Master Tech replied 5 years ago.

ok now we are going to run a diagnostics routine to see if that damper is opening or not.

#1 you will press freezer up button and then power button holding both for approx three seconds.

# XXXXX should show like #1 and#1

#2 press freezer button again and hold till it beeps then you should see #2and #1

 

Expert:  Whrlp Master Tech replied 5 years ago.

#3 press freezer up button again and hold should move to #3and freezer fan will come on

#4 press and hold freezer up button again till it beeps moving to #4 and compressor and condenser fan in rear will come on .

#5 press freezer up button again moved to #5 at this time we should be able to hear damper motor operate.

Expert:  Whrlp Master Tech replied 5 years ago.

this is a link to your technical sheet

http://www.servicematters.com/site_map/site_map_main.htm

click on I accept

left hand side of this next page under technical referances

Click on tech sheets and wiring diagrams

put in this model number KSRS25CNBL01

which is the Match to your Sears model your refrigerator is made by Whirlpool Corp.

Click on the blue click here that will open the tech sheet.

I `m going off bottom of page #1

Customer: replied 5 years ago.
Getting a Feling I need a Repair Tech
Expert:  Whrlp Master Tech replied 5 years ago.
Customer/p>

it can be a little over whelming if you feel you need to call for service, Thats what I would recommend .

there`s No way I would want to operate on someone!!!!! I do understand .

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.