How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

washing machine wobbles, out of balance on spin cycle, with

Resolved Question:

washing machine wobbles, out of balance on spin cycle, with or without clothes. machine is level, all tension springs are connected, no obvious causes. machine has been in storage for several years and was just moved and hooked up. worked fine when it went into storage. I am very mechanical but thbis doesn't make sense. any help would be appreciated! thanks. XXXXX XXXXX
Submitted: 5 years ago.
Category: Appliance
Expert:  John replied 5 years ago.

-Could you explain your situation a little more?

Please send the Make & Model #

Customer: replied 5 years ago.
it's a Roper #(NNN) NNN-NNNN heavy duty extra large capacity. it starts the spin cycle fine, but as speed builds it wobbles so bad it pounds the floor. if I open the top and start the spin, I can put some pressure on the back side of the rotating drum and it smoothes out a little. wash cycle seems to work fine. no other indicators I can see.
Expert:  John replied 5 years ago.
Heres how to fix that problem.Set the washer where you want it,level as best you can.Now tilt the washer towards you about 5 in then let it drop,The washer has self leveling legs ,So thats how we level the washer,It works
Customer: replied 5 years ago.
I did as you said, no change. with the top open, no water on spin it starts smooth and as speed increases the drum begins to lurch. if I reach in and put pressure on the rear left side it smoothes out some, but still wobbles enough to pound the floor. the drum is able to move at the top front right the most with the machine off. it seems as if it should have some connection at the top, but it doesn't. I have lifted up on the drum to try to recenter it but that didn't help either.
Expert:  John replied 5 years ago.

http://www.repairclinic.com/Washing-Machine-Top-Load-Whirlpool-Style-Appliance-Diagram

Here is your washer,Look at under the agitator look at the drive blosk,the drive block could be worn check that,also look at each leg the pads could be worn check that

Customer: replied 5 years ago.
I'll need to get back to this on monday. I'll be in touch and let you know what I find. thanks for your help! Scott
Expert:  John replied 5 years ago.
Ok Good Luck
Customer: replied 5 years ago.

i TOOK THE MACHINE APART, REMOVED THE TUB AND TESTED THE SPIN CYCLE. IT RAN SMOOTH WITH NO TUB. I CLEANED EVERYTHING AND REASSEMBLED IT. THE MACHINE AGAIN SHOOK VIOLENTLY ON SPIN. WHILE APART I NOTICED THE PLASTIC RING AROUND THE TOP OF THE DRUM HAS LIQUID INSIDE, IS THIS NORMAL? I DON'T KNOW WHAT ELSE TO CHECK.

 

thanks for your help, scott

Expert:  John replied 5 years ago.

When you took the tub out was the drive block sitting where it should be , on the drive tube theres ears sticking up they should slide on to the drive block

Expert:  John replied 5 years ago.

Disconnect power first 7. Remove the basket. To remove the inner basket you will need a spanner tool to remove the inner basket, remove the agitator, remove the tank cover, remove the nut and lift up of the inner basket. You may be able to get away with using a straight screw driver and a hammer. Once the tub nut is off, sometimes the tub gets frozen to the center hub. If the tub will not lift out, sometimes putting one foot inside of the tub and stomping down will break it free. Two people, one on each side can also lift up and push down at the same time, may also break the inner basket free.

If it looked like this A bad drive block.Let me know

Customer: replied 5 years ago.
the machine had never been apart before today, the drive block was and is over the ears. your drive block pic didn't come through on my screen, but it looked fine, no obvious wear or problems. what about the liquid in the top ring? could that be throughing the machine out of balance?
Expert:  John replied 5 years ago.
Yes that was my next question to you ,You said there was liquid in the ring,But if it lost some liquid it could cause that .And it looks like its the problem ,You checked all the other possibilities,The amount of liquid thats in there should be an even level,But how can you tell.So because all other could bes were checked.The ring it is,Very seldom happens
Customer: replied 5 years ago.

I added some liquid and got the machine to run ok, until I can get a new part. thanks for all your help. I'm authorizing payment to you now.

Scott

Expert:  John replied 5 years ago.
Thank you .All that problem ,And all it needed was a drink,Ha Ha
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
John
John
Owner/employer
13453 Satisfied Customers
Appliance repair business owner for over 43 years.