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Here is thje most concise site to explain how how fix it You will need to remove it from under the counter!
I'm not sure what you mean by cocked. My husband pushed the "compact" button which engaged the ram. While the ram was going down, the trash bag became wrapped around the screw and the ram jammed while still in the trash can. Therefore, I cannot open the front cabinet as the ram is down inside and I cannot access the screw to remove the entangled trash bag to release the ram to come back up.
Still no. I had already removed the control panel but the bucket is riveted together not screwed so theres nothing more to remove and its not budging. I've scheduled an appointment with an appliance repair person for tomorrow. Hopefully he'll be able to fix it otherwise, I'll be buying a new compactor -- one that has an access panel :(
Thanks for trying. If he is able to repair it, I'll post back to let you know how it was able to be repaired so you can help other customers in the future.