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william, Home Appliance Technician
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Hello, My kitchenaid stove top lock will not unlock , What

Customer Question

Hello, My kitchenaid stove top lock will not unlock , What could the problem be?
Submitted: 5 years ago.
Category: Appliance
Expert:  william replied 5 years ago.
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-Could you explain your situation a little more?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

model number please?
Customer: replied 5 years ago.

I have a Kitchen aid Electric stove top that when I place my finger over the lock unlock light it won't unlock. It is a 15" x 30" electric built in ceramic cooktop 4 burners one has a doulbe burner. the approximate year of it is 2002. I bought second hand last fall.

The information is here in a file someplace regarding the serial number and model. etc...

It was working fine the last time I used it. I was using the double burner about a week ago. I didn't have any problems with it at all, thank you Drue

Customer: replied 5 years ago.

15" 30 inch cooktop ceramic electric and built in

was working fine last time I used it. I always keep it locked due to grandchildren. Breaker to it is working fine. lock light is on. I just can't get it to go off, so that I can use it. It is A Kitchen aid from approx 2002- bought second hand last Fall. Drue

Expert:  william replied 5 years ago.

try this

 

To Unlock Cooktop: Touch and hold the CONTROL LOCK/
ALL OFF keypad for 5 seconds

 

 

 

If this answers your question,click accept as this is how we get paid for our knowledge.Need more info ask.bonuses appreciated. note;As I am not there this is based on your observations and information.

 

Customer: replied 5 years ago.
Here is the serial number XL(NNN) NNN-NNNN MODEL NUMBER IS XXXXX And I already tried what you suggested, that is why I am writing to you, It didn't work Drue
Expert:  william replied 5 years ago.

try holding it for 10 seconds if this does not work you will need a new control board

press it for 10

william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3033
Experience: Major Home Appliance Technician Specialist Whirpool Certificate
william and 6 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
I have tried holding it for long periods of time, it has not worked so far. Do the control boards wear out that fast??/ Do you know how much they cost? Drue
Expert:  william replied 5 years ago.

look in your use&care guide you might have a 5yr warrenty on the board

 

 

Part 504400

 

 

http://www.repairclinic.com/SSPartDetail.aspx?s=t-+KECC508GBL3+-%3d%3dc212i504400&PartID=504400 $315.35

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