How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Tech Larry Your Own Question

Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience:  Over 35 years of in home appliance repair and service
Type Your Appliance Question Here...
Appliance Tech Larry is online now
A new question is answered every 9 seconds

My refrigerator is running, but it is not cold and it stopped

Resolved Question:

My refrigerator is running, but it is not cold and it stopped making ice. The vents are not blocked and the coils are not too dirty. The air coming from the vents is weak and not very cold. I had the temperature control replaced a few months ago.
Submitted: 5 years ago.
Category: Appliance
Expert:  Appliance Tech Larry replied 5 years ago.
may i have the model number please and inside the freeze on the back wall do you see any frost built up
Customer: replied 5 years ago.
I think this is the model number. It is a Kenmore model(NNN) NNN-NNNN
Yes! I didn't notice it before, but when I took the stuff out, there's lots of frost on the back wall of the freezer, 1/2 in deep or so. After I had the temp control changed, I've had problems with it being too cold and I have to turn the control way down (2) to keep the milk and veggies from freezing. Then 2 days ago it started getting warmer, making less ice until this morning it doesn't seem to be cooling much at all! Do you think it frozen up inside?
Expert:  Appliance Tech Larry replied 5 years ago.
hold in on the light switch and is the fan inside the freezer blowing
Customer: replied 5 years ago.
I'm not sure how to check...
I held in the switch and something is definitely running (with or without the switch pressed, doesn't seem to make a difference) there are vents up high where the ice maker is, and a vent that is lower. There is air coming out of both, but not strongly.
Expert:  Appliance Tech Larry replied 5 years ago.
we have a defrost problem and now we will find out which part is bad ,,,, inside the fridge in the control panel on the bottom is a hole and the defrost timer sets inside ,,, with a screw driver i want you to turn it till the fridge stops running and get back to me ,,, here is a picture to help ,,, #6 is the timer and you can see where its at on the bottom of the panel
graphic
Customer: replied 5 years ago.
On my fridge, it wasn't a hole. It's a knob. I turned it and it went off. What's next?
Expert:  Appliance Tech Larry replied 5 years ago.
let it stay off for 20 minutes and then open the freezer door and tell me if yo hear a sizzling or like water dripping on a hot plate
Customer: replied 5 years ago.
Larry,
I went down to do laundry, and when I came back, the fridge had turned back on. So, I turned down the temp until it went off again. Should I wait another 20 min?
Expert:  Appliance Tech Larry replied 5 years ago.
no ,,, if it came back on then the defrost timer is working and you will need to replace the defrost heater and defrost themostat behind the panel on the coil in the freezer ,,, here is a link to the parts and it will also show for the timer but you dont need it / thanks Larry

http://www.searspartsdirect.com/partsdirect/searchByPartDescAction!searchByPartDescription.pd?brandId=0582&productCategoryId=0165000&modelNumber=1069550780&backToLink=Return+to+Sub+Components+list&partDescription=defrost
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience: Over 35 years of in home appliance repair and service
Appliance Tech Larry and 8 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.