How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Medic Your Own Question

Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7863
Experience:  Factory Trained CFC Technician
13570846
Type Your Appliance Question Here...
Appliance Medic is online now
A new question is answered every 9 seconds

I GE Profile frost free 23.6 cu ft refigerator (tfx24p4, tfh24pr,

Customer Question

I GE Profile frost free 23.6 cu ft refigerator (tfx24p4, tfh24pr, or tft24pr ?). I has been leaking water from below intermittently .... 2 - 3 times a week....not a lot ... just enough to puddle around the front and side of the fridge. When I vacuumed the lint and pet hair from the coils beneath the fridge, I noticed that water was dripping from the bottom of the freezer door. Looking further, I pulled the bottom freezer drawer out and found a layer of ice covering the feezer floor with water coming from somewhere? flowing over the ice and seeping out the bottom of the door onto the floor.
Submitted: 5 years ago.
Category: Appliance
Expert:  Appliance Medic replied 5 years ago.
Hello this means that you have a clogged defrost drain hole.You need to remove the back panel in the freezer section chip the ice away until you see the hole once you see the hole you need to pour hot water down the hole until its clear.
Customer: replied 5 years ago.
I have removed all the ice from the floor of the freezer....there doesn't seem to be any removable panel ..... but there is what appears to be a drain hole which I have cleared as best as possible with a small diameter nylon snake (3 ft long).....should I still put hot water down this drain.....how much? and where does it go.... thanx for the prompt reply!!
Expert:  Appliance Medic replied 5 years ago.
Yes still pour water down the hole until you see it in the drain pan under the unit.
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 7863
Experience: Factory Trained CFC Technician
Appliance Medic and 2 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Are we looking at the same fridge? I see no removable panel, nor any kind of drain pan beneath the unit
Expert:  Appliance Medic replied 5 years ago.
The back panel of the freezer comes out you have to remove the screws.
Customer: replied 5 years ago.
Sorry, I thought you meant a panel inside the freezer compartment ..... give me a couple of minutes to get that panel off
Customer: replied 5 years ago.
Sorry, I thought you meant a panel inside the freezer compartment ..... give me a couple of minutes to get that panel off.....OK, back panel is off and no drain pan nor drain tube.....just ice maker plumbing, some electronics, and what appears to be a 1 gal holding tank of some sort
Expert:  Appliance Medic replied 5 years ago.
In the freezer.
Customer: replied 5 years ago.
Only removable panel in freezer is 2'x3' and covers the entire back wall of the freezer compartment....upon removal I found only cooling coils for the freezer behind it ....the only drain I see is on floor of the freezer compartment.....accessable with removing anything but the bottom drawer....... I can't find a drain pan anywhere
Expert:  Appliance Medic replied 5 years ago.
The drain pan is under the bottom of the unit not inside.
Customer: replied 5 years ago.
There really isn't any pan under the fridge....which may be the problem....I guess I'll have Sears come out and have a look....thanx for all your help!!
Expert:  Appliance Medic replied 5 years ago.
ok sorry here is a pic number 260 click here

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.