Login|Contact Us
Question and Answer

Appliance

Ask an Appliance Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

My old fan switch had 3 speeds and an off position. The old

 
Francis's Avatar
  • Answered by:Francis
  • Home Appliance Technician
  • Positive Feedback: 96.7 %
  • Accepted Answers: 1278
Verified Expert
in Appliance

Recent Feedback

Positive
Francis...I'm trying, unsuccessfully to straighten out an error on your stars....
Positive
thank you it makes sense what you said as i have had to do it once before.was...
Positive
All good great help thanks
Positive
Fantastic, thank you
Positive
Advice received allowed me to identify suspect component
Positive
Helpful answer
Positive
Thanks for the answer.
Positive
very patient thank you
Positive
very good

Customer Question

My old fan switch had 3 speeds and an off position. The old switch was made by KTE and had terminals marked L, 1, 2, 3. The pull chain broke inside of the plastic casing. I replaced it with a Westinghouse 77020, 3 speed fan switch. The Westingouse switch looks the same as the KTE and the 4 terminals are labeled the same: L, 1, 2, 3.
I was diligent to connect the wires onto the new switch as they were wired on the old one. I am positive I have the black wire going to L and the red wire going to 1. I'm 99% sure I put the other 2 wires into the 3 an 4 positions correctly but unless I take off the housing and look I can't tell you which colors went to each terminal.
My problem is that now I can't shut the fan off using the pull chain. My first pull I get fast speed, the second pull medium speed, the third pull slow speed, but the 4th pull puts it right back into high speed instead of shutting it off.
What happened?

Submitted: 1445 days ago.
Category: Appliance
Value: $9
Status: CLOSED
Picture
Expert:  Francis replied 1445 days ago.

Hello,

When you first hook it up, is the fan already running after you put power to it?



Customer replied 1445 days ago.

The fan was running, I shut off the circuit breaker, changed the switch and turned the breaker back on. The fan started up again as soon as the breaker was turned back on.

Picture
Expert:  Francis replied 1444 days and 23 hours ago.

Hello,

But originally, the fan is being turned on and off through that pull switch?

Customer replied 1444 days and 23 hours ago.

Yes. I can turn the light kit on or off either with its pull chain or the wall switch. I can not use tha same wall switch to turn the fan off or on. I always had to use the pull chain only to control the fan speeds of and on.

Picture
Expert:  Francis replied 1444 days and 23 hours ago.

Ok.

Now disconnect the black wire ( L) and see if the fan would stop running.

Customer replied 1444 days and 23 hours ago.

Well, I would have to remove the housing cover, and possibly the switch depending whether or not I can get at the black.
What should happen if I remove the black wire?

Picture
Expert:  Francis replied 1444 days and 23 hours ago.

The fan should stop.

If the fan stops, then the new switch is defective or you could probably just pulled the switch fast enough that it switches back to high speed.

Customer replied 1444 days and 23 hours ago.

I would have to try that before I can click on accept. It could take an hour or so.

Picture
Expert:  Francis replied 1444 days and 23 hours ago.

It is fine.

If I am not online, just click accept ( If you want ) and I would get paid. If you have any more questions, just post it here also and I will answer them as soon as I log back in.

Customer replied 1443 days and 9 hours ago.

Your information was of no help to me.

I had to get information myself from other internet sources and also from Hampton Bay.
The proper answer is that the Westinghouse switch, even though it is marked the same way as the original, had to be connected differently. The orange wire had to be put into the L postion, the black into 1, yellow into 3 and purple into 4.

The orginal had the black as L orange as 1, purple as 3 and yellow as 4.

I will not accept any payment to you based on the fact you offered no solution.

 
Tweet

6 Appliance Technicians are Online Right Now

Ask Your Question Now
Appliance Questions Date Submitted
RA-hs 5/2/2013
As an appliance tech, which refrigerator/freezer would you 5/1/2013
General Electric GLD6760N Dishwasher The "finished" or "clean" 5/1/2013
I have a model PFSS6PKXSS GE refrigerator, and it will only 5/1/2013
My Samsung Side by Side ice maker periodically stops making 5/1/2013
I have a Maytag Performa Regrigerator (Model PBF2253HEQ) that 5/1/2013
Maytag dryer was working beautifully - no problems. I was 4/30/2013
Hi, I have a nearly 8 yr old GE side by side, model number 4/30/2013
"Kenmore Elite Electric Range model 790. oven does not heat" 4/30/2013
i have a Miele CVA615 Coffe MAchine Just moved it... and 4/30/2013
RSS
Next 10 >
Ask an Appliance Technician
Type Your Appliance Question Here...
characters left:

Top Appliance Experts

See More Appliance Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
 
 
 

Recent Articles in Appliance

  • Questions about Dishwasher Problems
  • Questions about Washing Machine Problems
  • Questions about Sewing Machine Problems
  • Questions about Refrigerator Troubleshooting
  • Questions about a Ceiling Fan
  • Bread Machine Problems
  • Vacuum Cleaner Problems
All Appliance Articles
 
 
 
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
159 Appliance Technicians are Online Now
Type Your Appliance Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan