Can you post the make of the appliance please?
Unfortunately your model number isn't coming up anywhere.
If you could recheck the model number and explain what is or isn't happening with the appliance that would help us.
OK, thanks for that.
I'll have to opt out of the question now as I don't work or have information on that brand.
Someone else will pick the question up for you.
When I opt out it opens the question to all experts again.
sounds like you may have a loose connection of the control board that operates all of this which should be located behind the dispencer
If this answers your question,click accept as this is how we get paid for our knowledge.Need more info ask.bonuses appreciated. note;As I am not there this is based on your observations and information.