How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Our Whirlpool dryer does not dry clothes completely. The unit

Customer Question

Our Whirlpool dryer does not dry clothes completely. The unit is about 5 years old. My husband seems to think the vent duct is clogged; however, we had that cleared (force air-blown) at time of installation. Any advice would be greatly appreciated. Thanks
Submitted: 4 years ago.
Category: Appliance
Expert:  John replied 4 years ago.
Hi Thanks for your question,Try one load with the venting off, the dryer,I will need the Model # XXXXX
Customer: replied 4 years ago.

1. I do not understand your comment "try one load with venting off." Please explain. are you suggesting to pull the dryer out from the wall and disconnted the duct exhaust then test dry a load?

2. I am currently at work and will need to check model # XXXXX I get home tonight.

Expert:  John replied 4 years ago.
Ok ,But do that,I want to know ,If its the venting,One load will tell me ,If we have to look further
Customer: replied 4 years ago.

My handyman said the practice or advice that routine "cleaning out the dryer vent" is not necessary. It made sense to me since we had an older dryer unit over 10 years and never cleared the duct. Wondering if that is a common myth or misconception that it helps to improve drying and/or house fires? What you are asking us to do is not easy and will require hiring 2 people for half a day.

Expert:  John replied 4 years ago.
I dont understand all the work you have to do to take the vent off the back of the dryer ,why would it involve doing all that,And cleaning the vent is really important
Customer: replied 4 years ago.
The dryer in completely surrounded on all sides (positioned in a corner of laundry room against the back wall and one inch away from the Duet washer), and there is a 4-inch raised tile section in front (installed as caution in case of water hose break to prevent escaping into rest of house). So in order to remove the dryer vent off the back side, will require some man-power to reach. If you are telling me that is the best way to proceed to find out what is the etiology short of a service call, I will proceed.
Expert:  John replied 4 years ago.
Well first then Go outside where the vent leaves the house and turn the dryer on and see if theres a good air flow ,If its not that good , you might have to do that,The venting could even be kinked at the back of the dryer,If you use bounce sheets it could do the same,Take the lint filter and put water through the filter ,slowly,Does the water go through the filter,Or pool on the mesh,It could cause problem as well,
Customer: replied 4 years ago.

Ok. I will reply back with the requested information (model number) tomorrow.

Expert:  John replied 4 years ago.
Check the things I asked you to check ,I might not need the model #
Customer: replied 4 years ago.

I will still need to hire someone to check the outside vent outlet because it is located on the roof (washer and dryer on second floor). So, I would like to provide the information you initially requested to seek other possible causes. Will send tomorrow, thank you.

Expert:  John replied 4 years ago.
If its vented on the roof,Theres probably a screen at the vent ,And its probably clogged up, That would be the place to look for the problem
Customer: replied 4 years ago.
Ok, thanks. I'll get the handyman to take a peek. May I return to this discussion if that does not anser the problem?
Expert:  John replied 4 years ago.
For sure .The jobs not done till the paper work is done
Customer: replied 4 years ago.

Hi docjohn174. Sorry for the delay in getting back in touch. I forgot to bring the information you requested yesterday. The model number of our dryer is GEW9200LW0

(all zeros, not letter "O").

Karen

Expert:  John replied 4 years ago.

HI Karen

Did you check the roof vent

 

http://www.partstap.com/partsearch/model.aspx?model_id=265488

 

Here is a breakdown of your dryer,for future

But I still think its on the roof

Customer: replied 4 years ago.

Thanks, XXXXX XXXXX does this breakdown help me determine the cause if the outside vent is clear?

Expert:  John replied 4 years ago.
I sent you that just so you could see what the dryer looks like inside,Check the roof Then If its not there we can check further,Every roof vent has a screen to keep critters from getting in the vent,and I think thats what the problem is
Customer: replied 4 years ago.

The roof vent already has a screen, it was placed when we installed the newCustomer and at the same time we cleaned out the duct (with leaf blower). While I agree with you that is the first thing to rule-out, I believe that is not likely the problem. Since I am unable to get our handyman to the house until June 1st (he is booked solid), thought I should be prepared as to the next step. You asked for the model number so I assumed that would help you inform us about the next most likely problem originating from the dryer itself.

Expert:  John replied 4 years ago.
And thats the problem ,The screen on the roof, it catches all the lint from the dryer
Customer: replied 4 years ago.
Ok. Why did you need the model number?
Expert:  John replied 4 years ago.
So I could look at the dryer , to see if it could be anything else,
Customer: replied 4 years ago.
So, are you saying you do not see any other cause of our problems now that you have looked?
Expert:  John replied 4 years ago.
Yes thats right ,If theres a screen on the roof vent I wont change my mind
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 2 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
Ok, thanks.
Expert:  John replied 4 years ago.
Great thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.