How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56597
Experience:  7+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My refrigerator is not keeping food cold but my freezer is

Resolved Question:

My refrigerator is not keeping food cold but my freezer is working fine...what is the problem? I have the Maytag French Door refrigerator with the freezer on the bottom model #MFD2560HES
Submitted: 5 years ago.
Category: Appliance
Expert:  Tyler Z. replied 5 years ago.
open the freezer door and listen for a fan, do you hear one running?
Customer: replied 5 years ago.
yes, the fan is ruuning
Expert:  Tyler Z. replied 5 years ago.
ok then, pull everything out of the freezer and look at the back wall. Is there frost build up on the back wall?
Customer: replied 5 years ago.
yes, there is a small layer of frost on the back wall, very thin
Expert:  Tyler Z. replied 5 years ago.
ok then that is your problem. You will need to pull everything out of your freezer and take the back panel off. Behind the back panel inside your freezer is your evaporator coils. They will be covered in frost preventing the freezer from blowing cold air up into the refrigerator section.

You will need to thaw this out with a hair dryer. Then, there is a 1" round device clipped onto the top of the silver evaporator coils with 2 wires going to it. This is your defrost thermostat. You will need to replace this thermostat as it's stopping the heater from turning on so your developing too much frost for the air to get through.
Customer: replied 5 years ago.
so basically I need to get this new thermostat before I de-ice the coils since they will just freeze up again if I do not replace the thermostat, correct?
Expert:  Tyler Z. replied 5 years ago.
that is correct, but if you thaw it out it will work for about 2 weeks for temperary use while your waiting for the thermostat
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56597
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 5 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
We followed your instructions - we de-iced the coils, put everything back together, plugged in the fridge, set the temperature for the freezer and the refrigerator, but after 1 1/2 hours, it does not seem to be getting cold. Freezer is working fine. Any other suggestions?
Customer: replied 5 years ago.
We followed your instructions - we de-iced the coils, put everything back together, plugged in the fridge, set the temperature for the freezer and the refrigerator, but after 2 1/2 hours, it does not seem to be getting cold. Freezer is working fine. Any other suggestions?
Expert:  Tyler Z. replied 5 years ago.
do you feel any air coming in from the upper back middle vent in the refrigerator?

I mean 2 1/2 hours is not a lot of time, it take about 24 hours but reguardless do you feel any air coming through that area?
Customer: replied 5 years ago.
Yes, a slight movement of air in the back of the fridge. I just found a thermometer so I will leave that in the fridge for a couple of hours and see what happens.
Expert:  Tyler Z. replied 5 years ago.
ok if you feel air then it's working, like I said it takes about 24 hours but you'll notice a difference in about 4-8 hours if you don't open the door.
Customer: replied 5 years ago.
Refrigerator seems much colder this morning. I am going to order a defrost thermostat, that is what I need, correct? I called a local appliance repairman who did not have this part in stock, but he said he has not seen very many of these fail, and I may need another part (of course would not say what part). Should I try the defrost thermostat first? Thanks for all your help.
Expert:  Tyler Z. replied 5 years ago.
Deffinately try the thermostat first and I would have to disagree with him as this is the most common part I find bad on this unit when there is a defrost issue.
Customer: replied 5 years ago.
<p>I spoke with the guy at the repair shop and he said we needed an electronic defrost control (??) different from a defrost thermostat?? </p><p> </p><p>I found the defrost thermostat from partstore.com for $28.95 + shipping - could not find any part called an electronic defrost control (which he has in stock and it is $78.95.</p><p> </p><p>Is he scamming me??</p>
Expert:  Tyler Z. replied 5 years ago.
the defrost control is actually the "electronic control" or the display board at the top from of your refrigerator. He's not scamming you. It's a good price and it's legitimate. It would be the thing you would want to replace if the thermostat does not fix the problem because it's responsible for timing the defrost cycle.
Customer: replied 5 years ago.
ok - we are going to try the thermostat - seems like that is what it is. Thanks for your insight. Very appreciated -kind of broke right now.
Expert:  Tyler Z. replied 5 years ago.
no problem, and good luck.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 56597
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.