How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11897
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Professional Series Frigidaire electric built in oven.

Customer Question

I have a Professional Series Frigidaire electric built in oven. It is about 6 years old. The broiler seems to work finebut the oven takes an hour to heat up and it never gets past 300 degrees. What can I try?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-Could you explain your situation a little more?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

can you get me the full model #? I'll check back later and look this up for you, thanks Bryan
Customer: replied 5 years ago.
Model number PLEB30S8CCA. It is an electric built in oven The convection and bake oven does not heat up past about 240 degrees. It takes an hour or so to get it higher.The unit makes the "normal clicking" sounds that usually means it is heating up it just doesn't. The broiler works fine and the self cleaning works. The contol panel doesn't seem to have any issues.The heating element (coil or rod thing) on the top gets red and hot, the bottom one does not. I can't remember if it ever did though, I never noticed. Is that enough? Thanks, XXXXX XXXXX never tried this sight before and it would be so great if we can fix it ourselves.Customer
Expert:  Bryan replied 5 years ago.
you probably have a bad bottom element. both come on in preheat but if the bottom element isnt cpomming on there can only be two reasons, ! the element is bad or two a wire to the element is burned off. we see this allot, shut breaker of and feel all around the bake element on the bottom and see if it has any rough spots or burn through, if not you need to take the screws out and pull the element out slowly dont loose the wires off of it and check for burned wire or take a meter to the element and chck for continuity. this is the element. Part(NNN) NNN-NNNN width=let me know, thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11897
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
We received the new element. When we plugged in the black wire, it was ok. When we plugged in the gold wire -- big spark, lights dimmed. The bottom of the oven had a burn mark and the elment terminal and element wire burned (melted)at the connection My dad came over with a voltage checker and there is 120 volts ac measured between the black wire and the oven chassis. When black wire was pulled out from the back of the oven (before connecting to the element terminal) you could hear a sparking sound. My dad said there should be no way for the current thru the element could be so great as to melt the terminal, so we think the current surge somehow went though the oven metal bottom to ground. Even with the circuit breaker on, there is no voltage between the black and yellow wires (because the oven is turned off). When the circuit breaker is off, there is no voltage between the black wire and the oven chassis. This sounds like an abnormal condition (live ground) which may require an electrician. What do you think?
Expert:  Bryan replied 5 years ago.
well there usually is current to one side of the element at all times on some ovens but the its 110 volts and when you turn the oven on the clicking sound is the really on the clock assembly sending the other 110 volts to the other side ,220 volts required to heat the element . maybe you need to call for service you may have a live ground or neutral wire shorted. did you plug in the wires while this was live? I hope not anyway you should probably get an electrician in to check this.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.