How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

ice tray will not cycle. It remains in upright position and

Resolved Question:

ice tray will not cycle. It remains in upright position and water pours over tray with ice causing buildup. We have a Samsung Refrigator model rs2577sl
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.
theyhave been having problems with with these ice makers , I just got a call from a warranty company on this, is this your ice maker,? . how old is this unit? shut the water off behind refrigerator to start with ,this will stop the water. let me know thanks Bryan
Customer: replied 7 years ago.
Yes its our refrigator with an icemaker unit. I was purchaased 12/9/03 at Best Buy.
I look forward to hearing back from you with an answer to our problem.
Expert:  Bryan replied 7 years ago.
this unit will need to be replace .there are no servicable parts for this. you can order this here. its $85.88 .not a bad price really. hope this helps. I would make sure that its not under warranty before you buy it yourself though, call before ordering but being its 6 years old I dont believe it is. thanks Bryan
Customer: replied 7 years ago.
I don't understand. What parts to buy? How did you come up with that amount? Would I even be able to put it together?
Expert:  Bryan replied 7 years ago.
if you click on the link in above post you will be directed to the page with the part on it, they get $85.88 for a whole new ice maker, I'm not sure if you can put it together or not are you handy? I thought you wnted to fix this yourself/ if not you need to call a service man to fix this .I'm just telling you what the problem is and you need to replace the ice maker to fix it. thanks Bryan
Customer: replied 7 years ago.
I must be dumb. The page you sent has parts. I do not see an icemaker for $85.88. It is not on that page. What is the part number I need to buy. Please look at what you sent me and see what I am talking about.
Expert:  Bryan replied 7 years ago. click here and put in this part # XXXXX when you get to the site it will say search by model # XXXXX will have a drop down arrow on the side right next to where it says search model press the arrow and put it on search by part # XXXXX the put the part # XXXXX gave you in that box and hit search,the ice maker will come up then you can puchase it. thanks Bryan

Bryan and 2 other Appliance Specialists are ready to help you

Related Appliance Questions