How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Goellner Your Own Question

Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1408
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
6636336
Type Your Appliance Question Here...
Tom Goellner is online now
A new question is answered every 9 seconds

I have a Kenmore elite washer Model 110.23032101 . It still

Customer Question

I have a Kenmore elite washer Model 110.23032101 . It still agitates but will not spin. Could it be the coupling and how do I go about changing it . Thanks
Submitted: 5 years ago.
Category: Appliance
Expert:  Tom Goellner replied 5 years ago.

Hello BigMike,

It Could be the coupling but does the motor run when in spin ? Does the water get pumped out?

Customer: replied 5 years ago.
Yes sir it does motor runs and water is pumped out
Expert:  Tom Goellner replied 5 years ago.

OK Mike,

to gain access to the coupler the ENTIRE cabinet comes off. You need to pop out two S-shaped clips which are hidden under the top console . On the edges of console are a plastic trim which come off and then you'll see a screw holding the console to the top . Remove these screws and pull out and up and lay the console back and let it hang there. On each side are these clips - pop out whit a screwdriver. Unplug the 3 wire connector to the top. open lid and pull up and out and remove the entire cabinet ( front hooks under frame) Now remove the pump which is held on with two springy clips. Remove the two screws in the clips on motor and remove the two clips holding the motor. Now pull the motor straight out. Now you'll see the coupler - plastic piece, then rubber piece, then rubber piece on transmission shaft. These can go bad in a couple of ways - sometimes the hole gets egg shaped and slips on the shaft, plastic cracks, rubber piece breaks etc.

Customer: replied 5 years ago.
Does the fact that it pumps the water out ,rule out anything electrical like a solenoid that engages the clutch when it spins.
Expert:  Tom Goellner replied 5 years ago.
Yes that rules that out and there is no solenoid to engage the clutch. This is direct drive ( you'll see) and if the pump runs then motor is running the correct direction so you're down to coupler ( hopefully) or transmission problem.
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1408
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
Tom Goellner and 5 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Okay coupler looks to be in good shape, when I manually turn drum clockwise the shaft turns ccw but when turn drum the opposite way the shaft does not turn.
Expert:  Tom Goellner replied 5 years ago.
That's not good - transmission problem.
Customer: replied 5 years ago.
Tom thanks for your help ,After more trouble shooting found small sock in between drum and tub almost locking them up . removed the sock and reassembied .I think it is working find now Only worried about the wear on the clutch now. Hope its servicable
Expert:  Tom Goellner replied 5 years ago.
That shouldn't have damaged anything . Good thing you kept looking. Can't say I've ever seen a sock do that , Usually get's sucked over the drain hole and washer won't drain. Thanks for using justanswer.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Tom Goellner
Tom Goellner
Appliance Technician
1408 Satisfied Customers
32 yrs. experience servicing major appliances and HVAC equipment.