and what did they tell you?
I had called them Friday morning and they were going to have a tech call me back at work. I never heard. I'll call again Monday.
I swaped the mounting bracket from the previous fan (which was a Casablanca with a bad fan speed switch (only had high left in one direction). That mounting bracket was slightly shallower and would give me the correct height but the holes did not match up with the Hampton Bay ceiling bracket. So I then used the Casablanca ceiling bracket which took away the motor height. I'm an 1/8 of an inch higher now with the motor assembly but still not enough clearance to spin the motor assembly.
No. I bought it last fall at Home Depot and don't have the receipt any longer. I think it Hampton Bay can't send me a housing slightly longer 1/4 to 1/2 in. from ceiling to bottom or slightly more open at the bottom 1/2 in. I'll cut the opening larger with a metal saber saw blade, file it, and touch up the edge with paint and call it a day.
Thanks for trying to help. Good-bye.