How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask william Your Own Question

william
william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3033
Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
13954826
Type Your Appliance Question Here...
william is online now
A new question is answered every 9 seconds

my hotpoint wd860 washer/dryer is displaying an error code

Customer Question

my hotpoint wd860 washer/dryer is displaying an error code f-04, i have looked this up on the net and it said it was the pump stuck on empty, and was likely the pipe was split/or blocked going from the pressure switch to the pump, if this was not the case then it was the pressure switch that would probably need replacing. i checked these and also cleaned out the pump and sump filter/strainer e.t.c with no joy, so i purchased a new pressure switch and fitted this to the machine but this has made no difference, i am still getting the same error code f-04, help!!
Submitted: 5 years ago.
Category: Appliance
Expert:  william replied 5 years ago.

Error code F-04 and F-05
Check the the connection of the drainage hose to your sink wastage,
as it may be blocked and the drainage of water impeded
Hope it helps, this info is applicable to W840/W860 Hotpoint Machines

 

and if this dont make no difference i would change the pump

 

 

 

Customer: replied 5 years ago.
i forgot to mention the error code f-04 also comes up when you set the machine on a dryer cycle, and it will do a full wash load and then display the code f-04. i have checked the drainage hose and there is no blockages and is draining well, i have had it in the sink and run water through it, and again made sure there is nothing in the pump. the pump seems to be working, but when the error code comes up the pump dosn't stop untill you cut the power.
Expert:  william replied 5 years ago.

i would change the pump

 

 

 

 

 

 

 

Customer: replied 5 years ago.
hi, ive fitted a brand new pump and double checked all the hoses e.t.c, so now it has had a new pressure switch and pump, and still i have the same f-04 error code, now i have no idea.
Expert:  william replied 5 years ago.
this dont make no sence the only item you have left would be the main control board but i dont know how far you want to go with this
Customer: replied 5 years ago.
do you know if there is anyway to reset the control board/programmer?
Expert:  william replied 5 years ago.
just by chance have you checked the fuse on your plug?
Customer: replied 5 years ago.
replaced the fuse with a brand new one (13 amp), and this has made no difference.
Expert:  william replied 5 years ago.
ok that was just a shot in the dark you might wanna try a new control board its not accepting your commands i dont know how far you wanna go with this you can try to initialize the control board take all the connections off of it remember where they go and let it set for 5 minutes then hook back and try that

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
william
william
Retired
3011 Satisfied Customers
Major Home Appliance Technician Specialist Whirpool Certificate