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applianceguy, Customer Service
Category: Appliance
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Experience:  Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
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Maytag Model # XXXXX

Resolved Question:

Maytag Model # XXXXX Series 10201091GX

My refrigerator is not keeping food cold but my freezer is working fine...what is the problem?

Submitted: 5 years ago.
Category: Appliance
Expert:  applianceguy replied 5 years ago.
Hi, what can I help you with?
Customer: replied 5 years ago.

My refrigerator is not keeping food cold but my freezer is working fine....all food is still frozen. What could be the problem?

Expert:  applianceguy replied 5 years ago.
Can you hear the fan running in the freezer? Do you see frost build up in the freezer back wall ?
Customer: replied 5 years ago.
Cannot hear the fan running but there is no frost built up in the freezer back wall.
Expert:  applianceguy replied 5 years ago.
Open freezer and refrigerator door for a few min, I want to see if we can get the fan motor to come on.
Customer: replied 5 years ago.
Door has been open for two or three minutes...how long does it need to be open...no fan is operating right now.
Expert:  applianceguy replied 5 years ago.
Do you have a volt meter?
Customer: replied 5 years ago.
no..I don't.
Expert:  applianceguy replied 5 years ago.

Without a meter I would only be guessing and it there would be a couple things I would think it could be. Do you want to get a volt meter and get back with me?

Customer: replied 5 years ago.
We have no way of getting one and I'm have only one hand. I noticed that it startedt last night that the doors to the refrigerator position were very warm. This was around the portion of metal on the left door that acts like a air barrier.
Expert:  applianceguy replied 5 years ago.
Open refer doors and push in door switches, do the lights go out?
Customer: replied 5 years ago.
Yes the lights all remain on as ususual. What I didn't hear was anything coming on afterwards to replenish the air. The settings are at 7 (being the highestt) and and the energy saver switch is off. I was up all night you were talking to my wife but she's gone to work. I put som crushed ice in around 3:00 a.m. in a zip loc bag and it is starting to soften
Expert:  applianceguy replied 5 years ago.
The lights should go out when you push in the door switches.
Customer: replied 5 years ago.
I just opened them back up and put my arm on the small plastic "toogles and each door lite went out. S that is working correctly
Expert:  applianceguy replied 5 years ago.
The only thing I can recommend at this time is to replace the evap fan motor, we have had some problems with them. The part # XXXXX XXXXX and is located in the freezer behind the back wall.
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1899
Experience: Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
applianceguy and 6 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.

Two things 1. are they noisy?

2. are they expensive to fix?

Expert:  applianceguy replied 5 years ago.

They should not be noisy. The part is around $35.00.

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