How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Johnston Your Own Question
Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

I have a Maytag Atlantis Washing machine. When it gets to

Customer Question

I have a Maytag Atlantis Washing machine. When it gets to the spin cycle, the water does not drain from the washer. What can I do to fix this? Can I do it myself or do I need to hire a repair man?
Submitted: 7 years ago.
Category: Appliance
Expert:  Tom Johnston replied 7 years ago.
Send me the model# XXXXX
Customer: replied 7 years ago.
MAV8551AWW
Expert:  Tom Johnston replied 7 years ago.
So when it gets to spin it just stops ?
Customer: replied 7 years ago.
No. After it fills with water, it does go into a spin, but very slow and no water drains
Expert:  Tom Johnston replied 7 years ago.

Ok tip the machine back and in the front right corner is the pump pulley try and turn it by hand.

 

 

Customer: replied 7 years ago.
If I tip the machine won't the water come out?

If it doesn't, you mean I have to turn the pump pulley by hand? How will this drain the water out. It seems there has to be some kind of suction to drain it out????
Expert:  Tom Johnston replied 7 years ago.

You will have to scoop some water out.We are trying to find out if there is sometheing wrong with the pump.Which i think there is.I think it either has something in it or it has seized up.

 

Customer: replied 7 years ago.
OK. Let's assume I get to the pump and it is not seized, or I un-seize it. Then what?
Expert:  Tom Johnston replied 7 years ago.

If you unseize it well then it should drain.

 

Customer: replied 7 years ago.
OK, the agitator and drum is moving now, just very slowly, so the centrifugal force is not enough to drain the water...
Expert:  Tom Johnston replied 7 years ago.

Empty some of the water and check the pump.

 

Customer: replied 7 years ago.
I bailed the washer drum of water and tilted the machine back. The pump is moving freely and not seized, just moving very slowly so, again no centrifugal force to get the water out. I guess a bad pump since everything is moving, just very slowly. Thanks for your efforts.
Expert:  Tom Johnston replied 7 years ago.
If the pump is free the problem is not the pump.