How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chas Your Own Question

Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15756
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
13353276
Type Your Appliance Question Here...
Chas is online now
A new question is answered every 9 seconds

I asked two questions a couple weeks ago about my Maytag MDB5601AWW

Resolved Question:

I checked and found 115v at the latch so you (Chas) told me the computer was bad. I ordered the computer (where? second question) for $159 and it arrived about two weeks later. I installed it and nothing. I checked and I have less than 115v (barely registers) at the latch. I've been out of town and now I'm trying to get the dang thing working. what now?
Submitted: 5 years ago.
Category: Appliance
Expert:  Chas replied 5 years ago.
Hi I am here....The power to the latch on these models is before the computer, I had to go by what info you gave me at the time,,,If you had 115 volts at the door switch then and now you do not then , we can look again and see what is happening,,,,I am going to need the model number again and a little history on what we checked before...
Customer: replied 5 years ago.
The Maytag model number is XXXXX I told you there were no lights and the dishwasher wouldnt come on. You said to check the voltage at the latch and I did and had 115v. You said the computer was bad and then gave me a link to two different on line parts suppliers and I ordered the computer. I installed the computer, which wasn't difficult (everything plugged in) and it still doesn't do anything and now I have less than 115v. I'm wondering if now I need to order a latch?
Expert:  Chas replied 5 years ago.
You may have a intermitten connection at the latch you can jump out the latch temperorily and see if it powers up.
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15756
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Chas and 5 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
so how do I do that?
Expert:  Chas replied 5 years ago.
If you look at the door latch you will either have 2 wires or 4 wires, just match the colors black to black and white to white and see if the panel starts working then...if so then the door latch is the problem..
Customer: replied 5 years ago.
I have four black going into one side of the latch and four white going into the other. I've removed the plugs from the latch and placed a single wire from one side (2 black wires) of the plug to the other side (other two black wires) and did the same one the other plug - nothing. I'm making a good connection because I can use my voltage tester on the two seperate wires I inserted and get the same less than 115v I did when they were connected to the latch.
Expert:  Chas replied 5 years ago.
check the wire connection under the kick plate where the house wiring comes into the unit, see if you are 115 volts there still...
Customer: replied 5 years ago.
No! I have the same "less than 115v"
Expert:  Chas replied 5 years ago.
IF you do not have 115 volts at the bottom of the unit, then you will need to make sure that the breaker is in to the unit and not popped
Customer: replied 5 years ago.

i borrowed another voltage tester (a little more accurate) and I'm getting 115v to the dishwasher and in the door latch when I bypass, but still nothing on the panel.

Expert:  Chas replied 5 years ago.
I will check my books tonight when I get home from work,,,,,we are missing something that is obvious...

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.