Appliance Repair Questions? Ask a Technician for Answers ASAP
I have been unable to locate the receipt - I don't see a make anywhere on the fridge: it just says "hotpoint." The model # XXXXX XXXXX
Yes if its less than a year old it should be covered by warranty.
Where did you get it? For example...my wife works at lowe's
If it was purchased with a credit card. You can get a copy of the
reciept she tells me.
Sorry it took me so long. I am here for a
Wow. First you need to check these things.
Inside the freezer at the bottom on the back wall look for frost. Look for it hard,,this is the most common cause of not cooling. If you see that stop
and get back to me. If not then continue down the list.
There is a fan inside the freezer it should be running.
There is a fan on the outside around the back at the bottom it should be running as well.
There is a compressor...(looks like a black ball) Behind the panel at the bottom you should touch it see if its hot or warm or cold. Listen for a clicking sound.
After you have completed these steps let me know what you have found.
Its not a problem...so in lets say 2 and a half hours I look here for you again? About 1PM your time. I will just start looking for you..I have some things to do here so I will go get those done and be back then.
When you get it out leave it out..reply here before you put it back in place.
Not a problem, I understand. I know you really need the help and I m happy to assist a fellow American.
On the back side..about 2 feet from the floor is a panel. You need to remove that panel
revealing a circuit board. It used to be a lot of screws,,,about 20 but recently that has
been reduced to three....Its on the outside on the back of the fridge. Let me know when
you find it...remove the screws.
Most Important is to be sure the unit is unplugged before you start please.
Ok there must not be a board it must be an older model. Somewhere there is a defrost timer. It could be in the back at the bottom its normally white with four wires going to it. I ll see if I can get you a picture....give me some time please.
At the bottom is a link for a timer...If you look at it there is a center part,,darker gray and is made for a flat screwdriver to turn. You need to find that. It could be in several places.
I have seen them behind the bottom grill
At the back near the compressor
In the fresh food compartment
You need to find that timer and turn that gear which I described above. See if
that starts your fridge. Do nt give up now its there all you have to do is find it.
I am so sorry I cannot direct you better, there are thousands and thousands of
models. There is no way I can remember them all.
Can you turn the timer with a screwdriver...its made to turn only one way.....Turn that center dark gray piece. It will be extremely difficult to turn it the wrong way so don t worry about that.
Usually that part is accessable.
No it should not loosen if you turned it you accomplished the task. It clicked as you
Make sure the unit is unplugged again and go back to the compressor
on the side of it you will see either a cover to remove or just the starter
and overload. Pull those off noting where you pulled them from.
Look for a burned wire and shake them over your hand. See any
I am very sorry this is nt going quickly. I know its not your favorite
thing to do.
Do you have a meter and know how to use it?.....
Great I can tell you its super news if you really want to trace it. Check the coils under coming from the compressor. the ones under the unit...if they are warm you can woooooooooohoooooo. Then I can tell you the part you need.
I hope they are warm.
The fatter tube is supposed to be cold..........
The smaller is hot.
You are quite the tech now. You can fix anyones refrigerator.
thanks for hanging in. Timers usually run in 8 hour cycles which
means you will have to click it again in about 8 hours.
If you followed all the steps and you are sure that you did then what you need is a timer.
just be sure you did nt accidentally miss something.
Let it run and if you find this is the correct solution call my friends at
midwayparts.net they can get it too you. 1-877-500-5591
Yes ma am ,
I truly believe that is the correct answer.
Thank you so very much, I really appreciate the accept.
If you have a difficult time getting your part just contact midway,,I know these guys,. They will do their best to help you thats why I do business with them.
You take care...It must be beautiful,,,I could only imagine.
Again thank you and thank you for using justanswer.
o wow...........I dont know what to say.........Thank you so much. My grandaugthers will most certianly appreciate that.........o00ooo wow /
If the compressor is running there is not a need to turn the timer. It shuts off the compressor at usually 8 hour intervals and defrosts the coils in the freezer for about
15 minutes and then resumes the cooling cycle.
About the only thing left to do is to remove the panel in the back of the freezer. With the unit unplugged. Get everything in there out of your way including the fan make sure the
wires are clear of everything or taped would be better. Plug it in and give it 5 minutes. You will be looking for those coils in the freezer to turn white. If that does nt happen and the compressor is running thats very bad. It will either need a freon leak repair or a compressor.
OK - but just in case: is there anyway that the problem could be the fact that we never put the fridge back together? What I mean is, since we were hoping that it was the timer but I wasn't going to order the timer unless clicking the timer every 8 hours was keeping the thing running, I never put the rest of the parts back on. The panel and everything off of the inside of the back of the freezer has remained off - meaning the fan is completely exposed - and the back panel of the unit itself has remained off. I did this in case it wasn't the timer and we had to take it all apart again, we may as well leave it apart. But, the fans, compressor, timer etc are all in place. By any chance, would that make any difference? (she asked hopefully...)
Although it does not work as well with the back off it should get cool. We
used to rebuild them and we always took the back off to clean and test
then we did not reassemble them until we were sure they would work for
a few days. It should be getting cold. What throws me the curve is that one
line was hot and the other was cold. Are you sure the compressor is nt kicking
That drawing helps me keep track and gives you something to use in case
you need it.
I understand. You are welcome. Its the least I could do.
Check those lines again too. If one is hot and the other is cold it must be at some point either kicking off or clogging up however clogging and unclogging is so rare I think I have only seen that once or twice.
Has it frozen yet?
Sorry I was so long, I will try to stay around a bit.
Ok thats really good news.....There are a few other things that can cause this as well.
First let me describe the timer again. It may have gotten stuck or there could be a loose connection on the timer. If you find you have to dig into it if it is a loose connection on the
timer the wire up next to the timer will have discolored. Again these wires are carrying
electricity at all times so be careful. There are different timers it could be a 10 or 12 hour
or it could have already cycled and kicked on again.
I have seen cold controls the one in the fresh food compartment get a bad spot if its left
at a setting for a very long time. Moving the control one way or the other should cure that. If you find this is the case you will need a cold control.
Loose wires at the cold control.
Loose or burned connections at the compressor normally you will be able to see that
after the cover is removed.
No matter what you do to try to find the problem you run the risk of disabling the unit. There is not a way around it.
But at least its repairable if you can find the problem.
And please remember. Everything in there has electricity at all times.
Oh and one more thing I am pretty sure there is a wiring harness connector in that panel that holds your cold control, it could be loose. I ll look to be sure and get back with that drawing. Give me just a bit.
Look at the drawing there number 306 is where I would start. I think you will find your
short will be in there. Try and notice whats happening while your removing it. It could
be that main plug that connects up from that panel to the wall if the fridge.
If its not there take a look at everything else inside that panel.
Edit: I am off tomorrow if you don t feel up to it now. Does nt matter to me I m on here for another hour either way.
Remind me to tell you about this thing when its all done. I remember working on these now. But for now we will leave it til the end as getting it repaired is the most important thing. We are taking photos tomorrow but should be done around noon eastern.
I do nt think you have to press accept anymore. I have never used the customer side but
I am pretty sure your question will stay open as long as needed.
There is nt a way to give it back. I ll ask around and see if there is something I don t know about the site.
I ll look for you tomorrow.
I don t know what to say. I am so sorry.....I wished I could come there and fix it for you folks. I really would if I could.
You should be proud of yourself,,,how many ladies can say I know what a defrost timer is and what it does,,,I know how to tell if a compressor is working correctly or not or the first 3 things to check when a fridge is nt cold. Pretty impressive.
I can just tell you all are the nicest people. I have a business name at the bottom of the post you know. And if you want to continue of course I am here.
I understand. You are probably the most well trained in Nome Alaska!
If you need me I m here.