How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chas Your Own Question

Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15896
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
13353276
Type Your Appliance Question Here...
Chas is online now
A new question is answered every 9 seconds

I have a Maytag Neptune front load washer Model MAH3009AWW.

Resolved Question:

I have a Maytag Neptune front load washer Model MAH3009AWW. When I push the START/STOP button the ON light comes on for approx 4-5 sec then goes off. Door looked light never comes on.
Submitted: 5 years ago.
Category: Appliance
Expert:  John replied 5 years ago.

http://www.appliancepartspros.com/partsearch/model.aspx?model_id=46137

 

Hi

If you look at the diagram here .Its a breakdown of your washer . Go to the door latch section and bring up the diagram. The problem could be the was motor in the picture.

I would check that .I will be here If you need me

Customer: replied 5 years ago.
Sometimes the door lock light comes on when I push the start/stop button. Like I said it runs for about 4-5 sec then cuts off. I an hear a clicking sound coming from the circuit board in the back. Also, if I hold down the start/stop button the on light will go out in 4-5 sec but it washer will seem to run. It will not spin it will just pump the water out. I check belts and motor all appear good. If go the diagram like you suggested, how can I check to see if it the motor?
Expert:  John replied 5 years ago.

The clicking sound from the control board is a relay .

You can use a volt meter to check the voltage at the motor when this happens

If no power at the motor ,Check the board

Customer: replied 5 years ago.
I have got to go for a while. I still have to figure out how to remove all the housingaround the door lock switch to get a meter in there unless I can check it from the back or near the circuit board?
Expert:  John replied 5 years ago.

Look at the back of the top for a few screws to slide the top off

You will see the parts that way

Customer: replied 5 years ago.
Ok, so here is the deal! I measured the voltage at the door lock wax motor and sometimes I had good voltage (only for 4-5 sec) and sometimes not. I disconnected the door lock wax motor completely and manually forced the door lock plunger into the locked position with the door lock light on and the spin micro switch engaged. I figured by passing the wax motor would allow the washer to operate normally. However, once I pushed the start/stop switch the on light would only come on and stay on 4-5 sec. I did one more check by replacing the door lock wax motor with the softner wax motor...still same results. I believe the problem is with K1 on the motor console board. It clicks on when the start/stop switch is pushed but trips after 4-5 sec. What is your thoughts? If it is K1 can it be replaced without replacing the entire board? What kind of cost am I looking at if I have to replace entire board or just the K1 relay?
Expert:  Chas replied 5 years ago.
Are you saying the unit shuts off completely after 4 to 10 seconds after starting the unit?
Customer: replied 5 years ago.
Actually, when I press the START/STOP button the ON light comes on but the door lock light never comes on. It will begin filling or pumping out water (no spin) for 4-5 sec then the entire unit turns off.
Expert:  Chas replied 5 years ago.
So the drum never turns at all?, Correct??
Customer: replied 5 years ago.
that is correct
Expert:  Chas replied 5 years ago.

You will need to replace the motor / motor controller, this is part number 12002039 to repair the unit, this part can be ordered at www.apwagner.com or www.repairclinic.com

 

 

 

Customer: replied 5 years ago.
why would you believe it is the motor? If I hold down the START/STOP button it will continue filling up or pumping out water. But, you are correct the drum never spins when pumping out.
Expert:  Chas replied 5 years ago.
This is a known problem with this model..While working for Maytag I had seen this many times, the repair kit I list is a complete kit for the unit,,,,,You can look at the motor controller in the lower section and most likely you will see a fuse that is black and burned out....
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15896
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Chas and 4 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thanks for your assistance. I will go check for the burnt out fuse. I will order the part and see if it works.
Expert:  Chas replied 5 years ago.
No problem,don't forget to ACCEPT

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Chas
Chas
Master Appliance Repair Technician
8821 Satisfied Customers
Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech