How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12020
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

my ice maker will not push the ice out of the tray

Customer Question

my ice maker will not push the ice out of the tray
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-Could you explain your situation a little more?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

can you get us model # ?thanks Bryan
Customer: replied 5 years ago.
The ice maker is making ice but the arm that extracts the ice from the tray is not spinning to push the ice out of the tray and into the compartment in the door. This has happened in the past when we lost power. I had a tech come out and he said the cog on the inside was stripped. He replaced it for about $300. I cannot afford it this time. We have not lost power as of late.
Expert:  Bryan replied 5 years ago.
ok if you can get me the model I'll check this for you. thanks Bryan
Customer: replied 5 years ago.

model # XXXXX XXXXX I was able to take the ice maker apart but was not able to get the cog marked "do not turn manually" out. I have also noticed the status light next tot the on/off switch is not always blinking...

Expert:  Bryan replied 5 years ago.
ok so the ice isnt comming out of the ice maker itself right? in the middle of the ice maker itself there is a gear with two tabs holdin the gear on in the middle .is one of those white tabs loose or broken off? you can see the gear in this picture. Ice Maker Module - Click Image to Closemost of the time you can repalace the module in these and its allot cheaper than an entire ice maker assembly. let me know about the fingers. thanks Bryan
Customer: replied 5 years ago.
both tabs are still in place.
Expert:  Bryan replied 5 years ago.
ok and the gear is not loose right?
Expert:  Bryan replied 5 years ago.
if the gear is loose and you can wiggle it you need to replace the module. if its not you need to the ice maker itself. I will find you the best price on these parts and get back to you shortly, thanks Bryan
Expert:  Bryan replied 5 years ago.
the ice maker runs around $157.00 at sears and $147.00 at repair clinic but i found it at . http://midwayparts.net/zen-cart-v1.3.8a-full-fileset-12112007/index.php?main_page=product_info&cPath=3&products_id=16 for $121.00 , if you need just the module you can get it for $57.45 at http://midwayparts.net/zen-cart-v1.3.8a-full-fileset-12112007/index.php?main_page=product_info&cPath=3&products_id=49 these are great prices. you can order them online . hope this helps. Thanks Bryan
Customer: replied 5 years ago.
It is not loose. If I replace the maker do I need to resent anything?
Expert:  Bryan replied 5 years ago.
no you just install it and wait for it to get cold enough and it will start making ice again. it should make ice within about 3 hours. thanks Bryan
Customer: replied 5 years ago.
Since it's still making ice do yo think I just need the module?
Expert:  Bryan replied 5 years ago.
If the heater is coming on yes a module will be fine, If you decide to reach your hand in and touch the heater DONT! it gets almost as hot as a stove burner and will burn you extremly fast. The kit is the most sure way. I would tend to think its not coming on in which case you will need the kit.
Customer: replied 5 years ago.
The heater hasn't come on that I know of. Does that need to happen before the arm will rotate and push the ice out? Is there a way to test the heater? I took the maker out and didn't feel any heat...
Expert:  Bryan replied 5 years ago.

 

Unplug the unit and remove the icemaker off the wall of the freezer usually 3 screws.

Unless its mounted sideways in which case it will be one screw and a tab.

 

Stick a pen or flat screwdriver into the side and depress the tab that holds the wires into the icemaker and pull that out.

 

Pull the white cover off the icemaker sometimes these are tight but it just pops off...no screws.

 

Remove the three screws out of the module pictured above. And test for ohms across the 2 posts that are attached to the heater on the bottom of the icemaker. Should read near zero or no reading at all. No reading at all is bad.

 

Again be careful,,test touch that thing to make sure your not going to get burned before you get hold of it.

Expert:  Bryan replied 5 years ago.
Your fast I added a couple of things in the post above,,,,I forgot it probably mounted sideways.
Customer: replied 5 years ago.
It's mounted horizontally. I will need to test the heater when I get home. The ice maker is only $88. It might be worth it to just replace the whole thing now. I cannot tell if it comes with the module. I would assume it does.
Expert:  Bryan replied 5 years ago.

Yes I agree, a new unit would be the way to go if you could afford it.

 

That is a complete icemaker. You pull your old one out and put the new one in. No use of old parts except the white cover.

Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12020
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thanks for all your help Bryan!
Expert:  Bryan replied 5 years ago.

You are welcome....I have to head out to work. If you have questions go ahead and post

I will check here when I get back in.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.