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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
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Experience:  Factory Trained CFC Technician
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My GE Profile Range Model JS968 is locked and wont unlock

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My GE Profile Range Model JS968 is locked and won't unlock to use the oven or timer. We have held down 9 and 0 multiple times.
Hello the control panel is locked correct?Did you lock the control panel or did you go to use it and the control was locked?
Customer: replied 7 years ago.
either my husband or son did it by accident.
Customer: replied 7 years ago.
My daughter (who is 7) said she was trying to set the timer and did it by accident.
Ok can hold the 9 and 0 for three seconds at the same time?
Customer: replied 7 years ago.

Yes, and it doesn't do anything

Customer: replied 7 years ago.

sorry took me so long

Thats ok if you have held the 9 and 0 at the same time and the control will not unlock the touch pad is shorted out and will need to be replaced.You can try to rese the control by unpluging it or flipping the breaker off if it still will not unlock the touch pad will need to be replaced.
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