How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11911
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a Whirlpool refrig model #GS6SHEXNS00 and the ice make

Resolved Question:

I have a Whirlpool refrig model #GS6SHEXNS00 and the ice make just quit working. The infrared light is still on and everything. Not sure what happened.
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
does the ice maker turn at all ? can you tell me if the ice maker is sideways across the front of freezer? let me know thanks Bryan
Customer: replied 5 years ago.
Yes, it turns. I can put a bag of ice in it and it will feed it out through the door. The container that holds the ice is in the door but the actual part that makes the ice is at the very top across the front. Does that help? Or maybe you mean does the part that is at the very top, does it turn? I don't think it does anything.
Expert:  Bryan replied 5 years ago.
ok these are hard to get out of freezer but you need to remove the ice maker to check a few things. do you have a volt meter?
Customer: replied 5 years ago.
Sorry, no.
Expert:  Bryan replied 5 years ago.
this is the ice maker itself. do you think you can get this out? Part(NNN) NNN-NNNN width=
Customer: replied 5 years ago.
Well, you're talking to a stay-at-home mom here! :) I just went and looked at it. It doesn't look like it slides out because the door is in the way. Do I have to remove the screws to get it out?
Expert:  Bryan replied 5 years ago.
well there is one 1/4" screw in the back right corner underneath. this has to come out then the plastic piece the screws holds in. then you need to push the switch in on the left side and slide the ice maker out towards you. let me know if you think you can do it. thanks Bryan
Customer: replied 5 years ago.
OK, I'll go look and try to get it out.
Expert:  Bryan replied 5 years ago.
let me know .thanks Bryan
Customer: replied 5 years ago.
OK I got it out, but all those wires are connected. Do I disconnect them?
Expert:  Bryan replied 5 years ago.
yes but be careful theres power in these. what you need to do is take the front white cover off the ice maker, it just snaps on , a small screw driver will do the trick. then you will see this, Part(NNN) NNN-NNNN width=check the center of the big gear if one of the white tabs is loose or broken this is your problem. let me know and I'll get you the best price for your module. thanks Bryan
Customer: replied 5 years ago.
Ok, in the very center of that wheel is a small circle with two small nubs (as in your picture). On mine, there is only one nub and the small circle doesn't fully enclose, it's more like a half circle. Not sure if that is broken or that's how it came.
Expert:  Bryan replied 5 years ago.
no its broken you need to replace the module. do you have a appliance parts store nearby or do you want me to find the best price I can? let me know. P.S. these are not hard to replace .
Customer: replied 5 years ago.
If you don't mind finding a price for me that would be great, but also tell me what part I need and I'll call around here. I'm sure we have some type of appliance store. I have to leave now to pick my daughter up from school, but I'll check your answer when I get back and Accept. Thanks!
Expert:  Bryan replied 5 years ago.
ok heres what i got for you. Sears wants $77.00 repair clinic wants$73.00 and midway parts gets $57.45 thats you best buy on these. heres the link , the part # XXXXX XXXXX but same part. if your going to search around there this is the part #
8201515
http://midwayparts.net/zen-cart-v1.3.8a-full-fileset-12112007/index.php?main_page=product_info&cPath=1&products_id=9&zenid=39cdef976c36a943bdd8fd6e858b8db4
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11911
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.