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william
william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3033
Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
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I have a Maytag Neptune washer and it is leaking water from

Customer Question

I have a Maytag Neptune washer and it is leaking water from the bottom front. I checked the gray rubber gasket and see no damage. There is a small circular hole at the bottom center of the gasket, could the water be leaking from there?
Submitted: 5 years ago.
Category: Appliance
Expert:  william replied 5 years ago.
what is your model number please? thanks
Customer: replied 5 years ago.
mah5500bww
Expert:  william replied 5 years ago.

inspect that wire loop around the door boot to make sure it is not bent or creased in any way and that hole in the bottom of the boot is a drainage hole poke something down into it it may be plugged up try that hope this helps

 

 

 

 

if you are satisfied with my answer please press the green button this is how i get paid for helping you today thanks

Customer: replied 5 years ago.
Well , I checked the inter and outer around the door boot-it seems to be smooth and no damage and the drainage hole seems to be clear? any other suggestions?
Expert:  william replied 5 years ago.
when you say seems to be clear did you poke something down in there? and how old is this unit? thanks
Customer: replied 5 years ago.
The unit is about 3 years old and yes, I poked a pipe cleaner inside.
Expert:  william replied 5 years ago.

did you try a small load at what point in time does it leak? thanks

Customer: replied 5 years ago.

I did not try a small load-just regular size, it begins leaking at the beginning of the cycle, as it it filling.

Expert:  william replied 5 years ago.

i would say that your door boot is shot and need to be replaced would you need help in locating one online?

 

 

 

 

if you are satisfied with my answer please press the green button this is how i get paid for helping you today thanks

Customer: replied 5 years ago.

O.K and No thanks I don't need help.

Melissa

Expert:  william replied 5 years ago.
ok good luck

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