How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask I.can Your Own Question

I.can, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1365
Experience:  10 Years of experience installing and repairing appliances
Type Your Appliance Question Here...
I.can is online now
A new question is answered every 9 seconds

My Asko D3100 pumps, fills with water and then stops, lights

Customer Question

My adko D3100 pumps, fills with water and then stops, lights out.
Submitted: 6 years ago.
Category: Appliance
Expert:  I.can replied 6 years ago.

If you do not have a user manual,
go to this page and follow pages 16-page 17 to clean your filters.
I believe this may be the problem why the machine stops.

The dishwasher’s inner container is made of
stainless steel and is kept clean through
normal use. However, if you have calciferous
(hard) water, lime deposits can form in the
dishwasher. In this case, run a normal wash
program with two tablespoons of citric acid in
the dishwasher detergent compartment.
Coarse filter
The coarse filter collects large food particles
which cannot get past the outflow
pump. Lift out and empty the coarse filter as
necessary. Don’t forget to replace it!
Fine filter
The residue which collects on the fine filter is
automatically rinsed off with each wash. The
fine filter should still be cleaned once or
twice a month.
1. Remove the fine filter by first turning the
filter’s tubular strainer anti-clockwise and
then lifting it straight up with the coarse filter.
2. Clean with a dishwashing brush. Ensure
that the edges are properly sealed when
replacing the fine filter.
Drain pump
The pump can be accessed from the inside
of the machine.
1. Always remove the plug from the wall
socket before you clean the pump.
2. Remove the coarse screen first by
pressing together the two lugs and pulling
the screen upwards.
3. Now loosen the tubular part of the screen
by turning it anticlockwise and removing the
fine screen.
4. Finally remove the small adapter to the
left of the bottom drain.
5. It’s possible, by inserting your finger in
the hole, to turn the pump impeller and
remove any blockage.
6. Refit the adapter and screens.
7. Insert the plug in the wall socket.
Fine filter

If you still cannot start the machine and a
humming noise can be heard, then the
overfilling protection has been activated.
• Shutoff the water
• Remove the plug from the wall socket
• Call Service

Customer: replied 6 years ago.

The filters are clean. this is not the problem. I replaced a broken water outlet hose. When I switched the machine back on it emptied the water as usual. filled with water and then stopped, all the lights on the start button went out as if the machine had finished. I suspect that it is more likely to be a programming or re-setting problem.

Expert:  I.can replied 6 years ago.
It sounds like a bad control board.
There may be something wrong with the board.
A short ed area on it!

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Previous | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • John

    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
< Last | Next >
  • John's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Appliance repair business owner for over 43 years.
  • Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    32 yrs. experience servicing major appliances and HVAC equipment.
  • Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    9+ years being an appliance technician with factory training.
  • Kelly's Avatar


    Appliance Technician

    Satisfied Customers:

    Highly accurate diagnostician with over 30 years experience!
  • The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    30 years repairing appliances
  • william's Avatar


    Home Appliance Technician

    Satisfied Customers:

    Major Home Appliance Technician Specialist Whirpool Certificate
  • Jon's Avatar


    Appliance Technician

    Satisfied Customers:

    Appliance Service Technician with 10+ years experience.