How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Johnston Your Own Question

Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

I have a GE refrigerator that is a top freezer, bottom is the

Resolved Question:

I have a GE refrigerator that is a top freezer, bottom is the fridge. It is 7 yrs old.   For the part 3 months the fridge will run fine for about 2 weeks then all of a sudden you can hear the motor start to run very loud. And then we will notice that it is not cooling like it should. We then unplug it for 24 hrs. or so. When we see water seep out under the fridge we replug it into the wall and then the fridge will cool off and run fine for about 2 weeks, then it all starts all over again. -- oh, the freezer always stays cold. It's just the bottom fridge part.   Please tell me if I can so something to fix it or is it best to get a new fridge. Oh, Sears is having a 20% off sales that ends today... Could you answe me today? Is it best just to get a repair man out here or a new fridge. Thanks!!   ---- Melodie
Submitted: 5 years ago.
Category: Appliance
Expert:  Tom Johnston replied 5 years ago.
Which motor is loud the one in the freezer?
Customer: replied 5 years ago.

Well, not knowing refrigerators too well I have always assumed it was the refrigerator motor because the refrigerator is the section that loses all it's coolness while the freezer just stays frozen up top... i hope that helps you....

Expert:  Tom Johnston replied 5 years ago.
Does it get a ice build up on the back wall of the freezer?
Customer: replied 5 years ago.
It has a panel back there. But because there is a bunch of water on the floor after the 24 hour period of it being off, I assumed that it was freezing up. I asked a guy I knew who does air conditioners and he is the one who told me to turn the fridge off for 24 hrs or so... he thought it might fix the problem, it does but for only 2 weeks...
Customer: replied 5 years ago.
oh, ON the panel i haven't noticed any ice....
Customer: replied 5 years ago.
oh, on the back wall of the freezer? no, it does not have any ice on the back wall of the FREEZER. sorry, i didn't read the question correctly....
Expert:  Tom Johnston replied 5 years ago.

You have a defrost problem it is one of three things.

1/ Defrost heater

2/ Defrost termination switch

3/ Defrost timer

Its not very expensive to repair the unit.The most it would cost is $200.

 

Customer: replied 5 years ago.

Does that $200 include parts and labor?

Expert:  Tom Johnston replied 5 years ago.
Yes it should not cost more than that.

If you have found this info helpful then please pressGREEN ACCEPT button,this is how I am paid for helping you today. POSITIVE feedback is appreciated.

Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience: 20 years experience
Tom Johnston and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.