How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11912
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a GE Washer model WWST3090T2WW. When the agitator cycle

Customer Question

I have a GE Washer model WWST3090T2WW. When the agitator cycle starts we hear a hum but no agitation. The spin cycle and all other aspects of the washer work fine. I have removed the front cover of the machine and removed the plastic agitator. I see a small cylinder with a bolt on the top and I've loosed that but I can't remove the cylinder. Anyway, I'm just trying to take this apart to see of something is loose or broken. Would appreciate any guidance...trying to avoid the repair man bill. thanks...
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
is this the part thats got the bolt through it you cant get off? this is the agitator drive bell this may be sripped . let me know if yours looks like this, Part(NNN) NNN-NNNN width=thanks Bryan
Customer: replied 5 years ago.
Yes
Customer: replied 5 years ago.
It may be striped as it seems to turn in both directions. Also, when I look below at the motor that is hooked to the belt drive it is not turning at all in the agitator cycle. Is it supposed to turn or does something else drive the agitator? Thought this information might help you diagnosis. thanks...
Expert:  Bryan replied 5 years ago.
ok these strip all the time. run the machine in agitate and see if this moves at all if it does then try holding it and see if it stops. is the agitater loose on this when its back in? let me know, thanks Bryan, I got your last post before I had a chance to send this. is the belt turning?
Customer: replied 5 years ago.
Belt only turns in spin cycle, is not turning in agitator cycle...just hear a humming noise.
Expert:  Bryan replied 5 years ago.
thats not a good sign. I think your motor is gone in this. the motor turns one way for agitate and the other way for spin, I think the direction part of the motor is shot. these are allot of money and you may want to consider replacement instead of repairing try taking the belt off and see if motor starts in agitate then. let me know thanks Bryan
Customer: replied 5 years ago.

This is a 15 year old washer and we had the motor replaced 2 years ago instead of getting a new washer...repairman said the new motor would last 10 years.

 

So, you recommend that I remove the belt and see of agitator works then. If so, then I'll replace the belt and perhaps the motor just needed a nudge? How do I remove the belt and reset it? Do I loosen anything up or just pop it on and off with a screw driver? thanks...

Expert:  Bryan replied 5 years ago.
can you chack the model # XXXXX cant find it in my data base. is the belt underneath on this or inside when you take the front cover off? let me know Bryan
Customer: replied 5 years ago.
Model is WWSR3090T2WW The belt is underneath the tub and I can access it with the front cover off. thanks...
Expert:  Bryan replied 5 years ago.
ok there should be four nuts holding the motor down underneath the motor plate if you loosen these the motor will move and release the belt easier.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11912
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thanks...if this doesn't cure it I'll call the repair man who installed the new motor and see if he will replace it at a discount. thanks...
Expert:  Bryan replied 5 years ago.
your welcome. I hope he does . when you get the belt off you can turn the big pulley on the transmission and see if the agitator moves then. try both directions one way spins the agitates. also see if the motor starts without the belt on. I don't think this has a capacitor on it but if you need to call the service man ask him if it has a capacitor on the motor. thanks Bryan
Customer: replied 5 years ago.
Turns out the transmission is shot.
Expert:  Bryan replied 5 years ago.
sorry to hear that , these are expensive and hard to replace are you going to get a new washer or attempt repair? if your going to get a new one I highly reccomend the whirlpooldirect drive washer simple no frills. and you will be happy for years. let me know thanks Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.